The Admission Specialist at the Institute for Child & Family Health, Inc. plays a pivotal role in facilitating access to essential mental health and family support services for children and families in the New York area. This position is crucial for the organization's mission to provide comprehensive care, ensuring that vulnerable populations receive timely and appropriate interventions that promote long-term well-being and family stability. By serving as the first point of contact, you directly contribute to the institute's impact on thousands of lives annually, fostering resilience and healthier futures in underserved communities. In this dynamic role, you will handle incoming inquiries from families seeking mental health services, conducting initial assessments to determine eligibility and appropriate program placement. Daily tasks include reviewing applications, scheduling intake interviews, and collaborating with clinical teams to gather necessary documentation. Weekly, you will follow up on pending admissions, update client records in our electronic health system, and prepare reports on admission trends for management review. Monthly responsibilities encompass analyzing enrollment metrics to identify bottlenecks, participating in team meetings to discuss high-need cases, and training new staff on admission protocols. You will work closely with social workers, therapists, and administrative teams, occasionally leading small projects like streamlining the application process to improve efficiency and reduce wait times by key performance indicators such as 95% admission completion within 48 hours. Candidates must hold a bachelor's degree in social work, psychology, human services, or a related field, with at least two years of experience in admissions, customer service, or healthcare intake preferred. Familiarity with HIPAA regulations and electronic health records systems like Epic or Cerner is essential, along with proficiency in Microsoft Office Suite and CRM software. Knowledge of child welfare systems and non-profit operations in New York is highly valued, though certifications such as Certified Application Counselor are a plus. Strong organizational skills and the ability to handle sensitive information with discretion are non-negotiable. Success in this role requires exceptional communication skills to empathetically guide families through complex processes, alongside analytical abilities to interpret data and resolve issues swiftly. You should demonstrate cultural competency to serve diverse populations, time management to juggle multiple cases, and teamwork to collaborate across departments. Proficiency in bilingual communication, particularly Spanish, is advantageous for engaging New York's multicultural communities, while problem-solving competencies ensure smooth navigation of challenging admissions scenarios. The Institute for Child & Family Health, Inc. is a leading non-profit dedicated to delivering innovative mental health and family support services across New York. Our mission centers on empowering children and families through evidence-based programs, guided by values of compassion, integrity, and excellence. With a collaborative team of over 200 professionals, we cultivate an inclusive work environment that emphasizes work-life balance, professional growth, and community impact, making us a unique place to advance your career in child welfare. Compensation for this position is not specified and will be determined based on experience and qualifications. We offer a robust benefits package including comprehensive health, dental, and vision insurance, retirement plans with employer matching, and generous paid time off starting at three weeks annually. Additional perks include flexible scheduling, professional development stipends, employee assistance programs, and opportunities for hybrid work arrangements to support your well-being. Advance your career with clear paths to senior admissions roles or program coordination, supported by ongoing training, mentorship, and tuition reimbursement. To apply, submit your resume and cover letter via our careers portal, highlighting your passion for child and family health.