The Case Aide position at the Institute for Child & Family Health, Inc. plays a vital role in supporting the organization's mission to enhance the lives of children and families in need. By providing hands-on assistance in case management, you will contribute directly to improving family stability, child welfare, and community health outcomes in New York. This opportunity allows you to be part of a dedicated team making lasting differences in the lives of those we serve, fostering resilience and positive change within underserved populations. As a Case Aide, your day-to-day tasks will involve assisting case managers with client intake processes, conducting initial assessments of family needs, and documenting case progress using electronic health record systems. You will schedule and coordinate appointments, facilitate transportation for clients to medical or social service appointments, and prepare reports on service delivery metrics such as caseload volume and outcome tracking. Weekly responsibilities include participating in team meetings to discuss case updates, collaborating with social workers, therapists, and external stakeholders like schools and healthcare providers to ensure holistic support. Monthly, you will help compile data for grant reporting, track key performance indicators like family engagement rates, and support outreach events to connect with the community. In this role, expect to manage 15-20 active cases, engage in direct client interaction through home visits or virtual check-ins, and contribute to crisis intervention efforts when needed, all while maintaining strict confidentiality standards. Candidates must possess a high school diploma or equivalent, with a bachelor's degree in social work, psychology, human services, or a related field strongly preferred. At least one year of experience in social services, case management, or working with children and families is required, ideally in a non-profit or community health setting. Proficiency in Microsoft Office Suite, case management software like Efforts to Outcomes (ETO), and basic data entry skills are essential. Knowledge of New York child welfare regulations, HIPAA compliance, and cultural competency in diverse urban environments is necessary. A valid driver's license and ability to conduct field visits may be required, along with background clearance checks mandated for roles involving vulnerable populations. Strong organizational and multitasking abilities are crucial, paired with excellent verbal and written communication skills for interacting with clients and professionals. Empathy, cultural sensitivity, and problem-solving competencies will enable you to build trust with families facing challenges. Proficiency in bilingual communication, particularly Spanish, is highly valued in New York's diverse communities. Team collaboration skills and a commitment to trauma-informed care practices will ensure effective support in dynamic, high-needs environments. The Institute for Child & Family Health, Inc. is a leading non-profit organization dedicated to providing comprehensive mental health and family support services across New York. Our mission centers on empowering children, youth, and families through innovative programs that promote emotional well-being and self-sufficiency. With a collaborative team structure featuring multidisciplinary professionals, we foster a supportive work environment emphasizing work-life balance, continuous learning, and community impact. Our unique culture celebrates diversity, equity, and inclusion, creating a space where volunteers thrive while driving meaningful change. Compensation for this volunteer position is not specified, reflecting its non-paid nature focused on community service. Volunteers gain invaluable experience, with potential stipends for travel or training reimbursement. We offer comprehensive professional liability insurance, access to ongoing training workshops, and flexible scheduling to accommodate personal commitments. Additional perks include networking opportunities within the non-profit sector, letters of recommendation for future employment, and participation in recognition events celebrating volunteer contributions. abound, with pathways to paid case manager roles or advanced positions upon demonstrated success and further education. Professional development includes free certifications in child welfare and mental health first aid. To apply, submit your resume and cover letter via our website or email to volunteer@icfh.org, highlighting your passion for family support. Join us today to advance your career while transforming lives.