American Airlines seeks a Customer Service Manager for Airport Customer Care at Philadelphia International Airport. Oversee frontline teams handling check-in, boarding, and baggage services for 30 million annual passengers. Resolve complex escalations during peak travel seasons. Analyze daily performance data to optimize wait times and compliance with FAA regulations. Launch initiatives reducing delays by 15% through staff training. Bachelor's degree in business or aviation required. Minimum 5 years in customer service leadership, ideally at airports. Proficient in Sabre systems and Microsoft Excel. FAA security badge preferred. Excel in conflict resolution. Master workforce scheduling tools. Dynamic team environment. Competitive compensation package.