Direct customer service operations for American Airlines at New York-area airports. Focus on elevating passenger interactions at busy terminals like JFK. Supervise frontline agents handling check-in, boarding, and issue resolution during peak flights. Analyze daily performance data to optimize wait times and complaint rates. Spearhead initiatives like digital kiosk rollouts to streamline bag drops. Hold bachelor's degree in business or aviation management. Bring 5+ years in airline customer service leadership. Proficient in CRM systems, workforce scheduling software, and FAA regulations. Excel in crisis response and team motivation. Master data analytics for service trends. Dynamic aviation culture. Competitive compensation.