I
Inbound Customer Service Representative
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Inbound Customer Service Representative
Inizio Engage•United States
today
Full-timeRemote
Company
Inizio Engage
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Inizio Engage•United States
today
Full-timeRemote
Company
Inizio Engage
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Inizio Engage seeks an Inbound Customer Service Representative to manage high-volume calls in our dynamic US operations. Deliver exceptional support to business clients, resolving inquiries swiftly via phone and digital channels. Enjoy collaborative environment with growth opportunities in general business services.
Full Description
Join Inizio Engage as an Inbound Customer Service Representative. Handle incoming queries for our nationwide business clients.
Respond to customer calls promptly, troubleshooting service issues and processing orders accurately. Log interactions in CRM systems like Salesforce, ensuring data precision. Collaborate with teams on peak-volume campaigns, escalating complex cases efficiently. Day-to-day involves 50+ daily interactions, prioritizing satisfaction metrics.
High school diploma required; associate degree preferred. Minimum 1 year call center experience. Proficient in telephony software and Microsoft Office. Typing speed of 35 WPM essential.
Excel in active listening and problem-solving.
Key Skills
CRM software proficiencyActive listeningCall handlingProblem resolutionCustomer empathy