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Level I Technical Support Specialist
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Level I Technical Support Specialist
Olea Kiosks•Cerritos, CA
today
Full-timeOffice
Company
Olea Kiosks
Location
Cerritos, CA
Type
full-time
Work Schedule
full time
Work Location
office
Olea Kiosks•Cerritos, CA
today
Full-timeOffice
Company
Olea Kiosks
Location
Cerritos, CA
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Olea Kiosks seeks a Level I Technical Support Specialist in Cerritos, CA to troubleshoot self-service kiosk systems for business clients. Handle inbound support tickets, diagnose hardware-software issues, and ensure rapid resolutions. Gain hands-on experience with cutting-edge interactive tech in a dynamic manufacturing hub.
Full Description
Olea Kiosks, a leader in self-service kiosk solutions, needs a Level I Technical Support Specialist in Cerritos, CA.
Respond to customer inquiries via phone, email, and remote access tools. Diagnose faults in touchscreen displays, payment modules, and embedded software. Log detailed tickets in Zendesk and escalate complex cases to senior engineers. Conduct basic firmware updates on deployed units across retail sites.
High school diploma required; associate degree in IT preferred. 1+ year in tech support or help desk. Proficiency in Windows OS, basic networking, and CRM systems. CompTIA A+ certification a plus.
Excel in troubleshooting and CRM navigation. Demonstrate clear communication.
Collaborative team environment.
Competitive compensation and benefits.
Key Skills
Troubleshooting kiosksZendesk ticketingWindows diagnosticsCustomer communicationBasic networking