F
Customer Experience Associate
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Customer Experience Associate
Flock Safety•United States
A week ago
Full-timeRemote
Company
Flock Safety
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Flock Safety•United States
A week ago
Full-timeRemote
Company
Flock Safety
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Flock Safety seeks a Customer Experience Associate to enhance user satisfaction with our cutting-edge safety platforms. Deliver personalized support, resolve issues swiftly, and drive retention through proactive engagement. Join a mission-driven team transforming community security across the US.
Full Description
Flock Safety's Customer Experience Associate elevates interactions for public safety clients nationwide.
Handle inbound inquiries via phone, email, and chat. Troubleshoot platform access and feature usage issues. Analyze customer feedback to pinpoint recurring pain points. Collaborate with product teams on targeted improvements, like dashboard navigation tweaks.
Hold a bachelor's degree or equivalent. Bring 2+ years in customer support or SaaS environments. Proficiency in Zendesk, Salesforce, and Google Workspace required.
Excel in active listening and problem-solving. Master data-driven insights.
Thriving, innovative culture.
Competitive compensation and benefits.
Key Skills
Zendesk proficiencyCustomer issue resolutionActive listeningSalesforce navigationFeedback analysis