Catbird NYC hires a Customer Experience Associate for its Brooklyn flagship. Elevate client journeys in our curated jewelry haven. Field client inquiries via phone, email, and in-person chats. Curate personalized recommendations drawing from gemstone lore and style insights. Track feedback to refine service protocols. Spearhead loyalty initiatives, like bespoke gifting campaigns, boosting repeat visits by 20% quarterly. Hold a high school diploma; 2 years in retail or hospitality required. Master Zendesk for ticketing and Shopify for order support. Familiarity with CRM tools essential. Excel in empathetic communication and detail obsession. Strong multitasking prowess. Vibrant, gem-inspired culture. Competitive compensation package.