C
Application Support Specialist
C
Application Support Specialist
City of Philadelphia•Philadelphia, PA
today
Full-timeOffice
Company
City of Philadelphia
Location
Philadelphia, PA
Type
full-time
Work Schedule
full time
Work Location
office
City of Philadelphia•Philadelphia, PA
today
Full-timeOffice
Company
City of Philadelphia
Location
Philadelphia, PA
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
The City of Philadelphia seeks an Application Support Specialist to maintain vital municipal systems. Troubleshoot issues, support users, and enhance city services daily. Join a mission-driven team shaping Philadelphia's digital future. (198 characters)
Full Description
Application Support Specialist role at City of Philadelphia ensures seamless operation of business applications for city departments.
Handle tier-2 support tickets for custom apps used in permitting and finance. Diagnose software glitches via logs and user reports. Collaborate with developers to deploy patches during maintenance windows. Lead quarterly upgrades for resident-facing portals serving 1.5 million Philadelphians.
Bachelor's in IT or related field required. At least 3 years in app support. Proficient in SQL, Java, and ServiceNow. CompTIA A+ certification preferred.
Strong troubleshooting and scripting skills essential. Excellent communication needed.
Collaborative public service environment.
Competitive compensation offered.
Key Skills
SQL queryingJava troubleshootingServiceNow ticketingUser supportLog analysis