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Customer Service Representative
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Customer Service Representative
Lumicity•Los Angeles, CA
today
Full-timeOffice
Company
Lumicity
Location
Los Angeles, CA
Type
full-time
Work Schedule
full time
Work Location
office
Lumicity•Los Angeles, CA
today
Full-timeOffice
Company
Lumicity
Location
Los Angeles, CA
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Lumicity seeks a Customer Service Representative in Los Angeles to manage client inquiries for business operations. Handle support tickets, resolve issues swiftly, and drive satisfaction in a dynamic environment. Excel with bilingual skills and CRM expertise for impactful results. (248 characters)
Full Description
Lumicity Customer Service Representative handles frontline support for our LA-based business operations.
Respond to client emails and calls within 2 hours daily. Resolve billing disputes and product queries using Zendesk. Track interactions in our CRM to spot trends for process improvements. Collaborate with sales on escalations weekly.
High school diploma required. 2+ years in service roles. Proficient in Zendesk, Microsoft Office, and Spanish fluency. Basic data entry speed of 50 WPM.
Master active listening. Excel in problem-solving. Thrive in fast-paced settings.
Collaborative culture.
Competitive pay and benefits.
Key Skills
Zendesk proficiencyCRM managementBilingual SpanishActive listeningProblem resolution