Join Rotech Healthcare as Medical Billing Customer Support Specialist on 1st shift, fully remote from Murray, KY. Assist patients and providers with billing questions via phone and email. Resolve claim denials by reviewing medical records and payer guidelines. Process adjustments in EHR systems like Brightree. Track daily metrics to meet service level agreements. High school diploma required. 1+ year in medical billing or customer service. Proficiency in ICD-10, CPT coding, and billing software. Familiarity with Medicare/Medicaid a plus. Excel in data entry and claim troubleshooting. Strong communicator with empathy. Supportive team environment. Competitive compensation package.