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Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench
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Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench
Walt Disney World•Orlando, FL
A week ago
Full-timeOffice
Company
Walt Disney World
Location
Orlando, FL
Type
full-time
Work Schedule
full time
Work Location
office
Walt Disney World•Orlando, FL
A week ago
Full-timeOffice
Company
Walt Disney World
Location
Orlando, FL
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Join Walt Disney World as a Guest Service Call Center Rep in Lake Buena Vista, FL. Handle inbound calls from park visitors, resolve reservations and ticketing issues with Disney magic. Full-time bench role offers dynamic shifts and career growth in Orlando's entertainment hub. (248 characters)
Full Description
Walt Disney World seeks Call Center Reps for Guest Service in Lake Buena Vista, FL. This full-time bench position supports magical guest experiences across parks and resorts.
Field high-volume inbound calls from excited visitors. Resolve ticketing disputes, update reservations, and process special requests swiftly. Escalate complex cases to specialists. Monitor queue performance during peak seasons like holidays.
High school diploma required. 1+ year customer service experience essential. Proficient in call center software and multi-line phones. Disney-specific training provided on-site.
Excel in CRM systems. Master active listening and empathy.
Dynamic, guest-focused culture.
Competitive compensation and benefits.
Key Skills
Customer service excellenceCall handling proficiencyCRM softwareReservation systemsGuest empathy