The Claims Agent Unemployment Insurance Associate I handles unemployment claims processing for the State of Maryland. Review claimant applications daily. Verify eligibility using state guidelines and employment records. Conduct phone interviews to gather details on job separation. Enter data into BEETLE system accurately. Resolve discrepancies through follow-up calls. Collaborate on high-volume claim surges during economic shifts. High school diploma required. Two years customer service experience preferred. Proficiency in Microsoft Office and data entry systems essential. Familiarity with unemployment regulations a plus. Strong attention to detail. Excellent communication skills. Supportive public service environment. Competitive state benefits package.