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Agent, CX (Nurx)
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Agent, CX (Nurx)
Thirty Madison•New York, NY
Full-timeOffice
Company
Thirty Madison
Location
New York, NY
Type
full-time
Work Schedule
full time
Work Location
office
Thirty Madison•New York, NY
Full-timeOffice
Company
Thirty Madison
Location
New York, NY
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Join Thirty Madison as Agent, CX for Nurx in New York. Handle patient inquiries with empathy, resolve healthcare access issues swiftly, and drive satisfaction in telehealth services. Thrive in a dynamic environment prioritizing innovative care delivery.
Full Description
Thirty Madison seeks an Agent, CX for Nurx to support patient care in New York.
Respond to patient messages via chat and email. Resolve medication access and order issues promptly. Escalate complex cases to clinicians efficiently. Track interactions in Zendesk daily. Contribute to CX metrics improvement projects quarterly.
High school diploma required. 1+ year customer service experience essential. Proficiency in Zendesk and Google Workspace mandatory. Familiarity with HIPAA basics preferred.
Excel in empathetic communication. Master multitasking under pressure.
Collaborative culture.
Competitive compensation.
Key Skills
Zendesk proficiencyEmpathetic communicationHIPAA knowledgePatient supportMultitasking