Lensa hires a Fraud Hotline Agent to safeguard business operations across the United States. Respond to inbound hotline calls from clients reporting potential fraud. Assess caller details using proprietary risk protocols. Escalate high-risk cases to investigators within 15 minutes. Log all interactions in secure CRM systems. Conduct preliminary verification of account anomalies daily. Collaborate on monthly fraud pattern analyses to refine detection models. High school diploma required. Minimum 2 years in customer service or fraud detection. Proficiency in telephony software and basic data entry tools essential. Fraud certification preferred. Excel in active listening. Master rapid decision-making under pressure. Collaborative culture thrives. Competitive compensation offered.