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Remote - Customer Service Representative
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Remote - Customer Service Representative
Lensa•United States
today
Full-timeRemote
Company
Lensa
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Lensa•United States
today
Full-timeRemote
Company
Lensa
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Lensa seeks a Remote Customer Service Representative to manage client inquiries across U.S. business platforms. Handle support tickets, resolve issues swiftly, and enhance user satisfaction from home. Enjoy flexible full-time remote work with growth opportunities in dynamic tech environment. (248 characters)
Full Description
Lensa hires a remote Customer Service Representative for full-time U.S.-based support in general business services.
Respond to client emails and chats within 2 hours daily. Troubleshoot account access and billing disputes using Zendesk. Update knowledge base with resolved cases weekly. Collaborate with product teams on feedback trends.
High school diploma required. 1+ year customer support experience essential. Proficient in Zendesk, Slack, and Google Workspace.
Excel in empathy and problem-solving. Master multitasking.
Supportive remote culture.
Competitive compensation offered.
Key Skills
Zendesk proficiencyCustomer issue resolutionEmpathy in communicationMultitaskingSlack collaboration