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Customer Support Specialist, Linga
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Customer Support Specialist, Linga
PNC•United States
today
Full-timeRemote
Company
PNC
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
PNC•United States
today
Full-timeRemote
Company
PNC
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
PNC seeks a Customer Support Specialist for Linga to resolve client issues swiftly and enhance user satisfaction. Leverage your support expertise to drive operational excellence in a dynamic banking environment. Apply now to shape customer experiences at a leading financial institution.
Full Description
PNC hires a Customer Support Specialist for Linga, its innovative POS solution for restaurants. Deliver top-tier support to streamline client operations nationwide.
Handle inbound inquiries via phone, email, and chat. Troubleshoot Linga software glitches and guide users on transaction processing. Escalate complex POS hardware issues to tech teams. Contribute to knowledge base updates from daily interactions.
Hold a high school diploma or equivalent. Bring 2+ years in customer service, ideally tech support. Master tools like Zendesk, Jira, and Microsoft Office. Familiarity with POS systems preferred.
Excel in CRM platforms and clear communication. Show empathy and problem-solving prowess.
Dynamic, inclusive culture.
Competitive compensation package.
Key Skills
Zendesk proficiencyPOS troubleshootingCustomer empathyCRM managementIssue escalation