As Director of Front Office at Royal Palm South Beach Miami, a Tribute Portfolio Resort, you will spearhead the front office team to deliver unparalleled guest service in one of Miami's most iconic luxury destinations. This pivotal leadership role shapes the first impression for every visitor, directly influencing guest satisfaction, loyalty, and the resort's reputation for excellence, while optimizing revenue streams and operational efficiency in a high-volume, dynamic environment. Your day-to-day responsibilities will encompass overseeing all front desk operations, including check-ins, check-outs, and reservations management to ensure smooth guest arrivals and departures. You will lead a team of front office staff, conducting daily briefings, performance coaching, and scheduling to maintain 24/7 coverage. Weekly tasks include analyzing occupancy reports, forecasting demand, and adjusting staffing levels to meet peak periods. Monthly, you will review key performance indicators such as guest satisfaction scores, average daily rate, and revenue per available room, presenting insights to senior management. Collaborate closely with housekeeping, concierge, and sales teams to coordinate guest requests, special events, and upselling opportunities. Handle escalated guest issues with empathy and authority, implement training programs on service standards, and manage payroll, budgeting, and inventory for front office supplies. Drive initiatives like loyalty program enrollment and digital check-in enhancements to boost efficiency and personalization. Candidates must possess a bachelor's degree in hospitality management, business administration, or a related field, along with at least 7-10 years of progressive experience in front office operations within luxury hotels or resorts, including 3-5 years in a director-level role. Proficiency in property management systems like Opera, Fidelio, or similar PMS software is essential, complemented by strong knowledge of revenue management tools and Microsoft Office Suite. Familiarity with Miami's hospitality market, including local regulations and tourism trends, is required. Certifications such as Certified Hotel Administrator (CHA) or food safety handling are highly preferred. Success demands exceptional leadership and communication skills to inspire diverse teams and resolve conflicts swiftly. Technical expertise in front office technology and data analytics enables informed decision-making, while soft skills like adaptability, problem-solving, and a guest-centric mindset thrive in fast-paced settings. Industry competencies in yield management, crisis handling, and multicultural service elevate performance in a luxury resort context. Royal Palm South Beach Miami, a Tribute Portfolio Resort, blends Art Deco elegance with modern luxury on the vibrant sands of Miami Beach. Part of Marriott's Tribute Portfolio, we celebrate unique hospitality that honors our historic roots while embracing contemporary flair. Our collaborative team fosters a vibrant, inclusive culture where innovation meets personalized service, creating memorable escapes for global travelers. We offer competitive compensation reflective of experience, with salary not specified in the posting but aligned with industry standards for director roles. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, paid time off starting at three weeks, and employee discounts across Marriott properties. Perks feature flexible scheduling, resort privileges, tuition reimbursement, and performance-based bonuses. Advance your career through Marriott's leadership development programs, mentorship opportunities, and clear paths to vice president roles. Professional growth includes certifications, conferences, and cross-training. Apply via our careers portal with your resume and cover letter today.