Join Insomnia Cookies as a Store Operations Manager (GM) in Charleston County, SC, where you will spearhead the daily operations of a high-energy cookie shop renowned for late-night indulgence. This pivotal role drives store success by ensuring seamless execution of service, sales growth, and team leadership, directly impacting customer loyalty and company profitability in the competitive retail-restaurant sector. Oversee all facets of store operations, including opening and closing procedures, inventory management, and cash handling to maintain accuracy and security. Lead a team of 10-20 associates through daily scheduling, training on product knowledge, and performance coaching to meet sales targets and uphold brand standards. Monitor key metrics like daily sales volume, labor costs, and customer satisfaction scores, reporting weekly insights to regional leadership. Collaborate with marketing for promotional events and vendors for supply chain efficiency, while conducting monthly inventory audits and loss prevention checks. Handle customer escalations with empathy, fostering a welcoming atmosphere that embodies Insomnia's fun, indulgent vibe. Drive weekly team huddles for motivation and monthly deep cleans to ensure compliance with health and safety regulations. Candidates must possess a high school diploma or equivalent, with a bachelor's degree in business management or hospitality preferred. Require at least 3-5 years of progressive retail or restaurant management experience, ideally in fast-casual dining. Proficiency in POS systems like Square or Toast, inventory software such as Restaurant365, and Microsoft Office for reporting is essential. Deep knowledge of food safety protocols, including ServSafe certification, and familiarity with high-volume customer service in a late-night setting. Proven track record in P&L management and achieving sales goals in similar environments. Excel with strong leadership and team-building skills to inspire high performance under pressure. Demonstrate exceptional communication for training and conflict resolution, alongside analytical abilities for data-driven decisions. Multitask effectively in a dynamic, fast-paced environment, with a passion for customer service and operational excellence. Adaptability to varying shifts, including nights and weekends, and a results-oriented mindset focused on innovation and efficiency. Insomnia Cookies, founded in 2003, is a beloved brand delivering warm, gourmet cookies nationwide, with a mission to spark joy through late-night treats. Our Charleston County store thrives in a vibrant, team-oriented culture emphasizing fun, inclusivity, and growth. Work in a collaborative environment with supportive regional teams, enjoying a fast-paced yet rewarding atmosphere that celebrates creativity and customer connections. We offer competitive compensation reflective of experience, as salary details were not specified in the original posting. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, and paid time off starting at two weeks. Additional perks feature employee discounts on cookies, flexible scheduling, performance bonuses tied to store metrics, and opportunities for store transfers or promotions. Advance your career through Insomnia's robust development programs, including leadership training and regional management paths. Gain hands-on experience for rapid promotion. Apply today by visiting our careers page or emailing your resume to express interest in this exciting opportunity.