As the Store Operations Manager (General Manager) at Insomnia Cookies in Cary, NC, you will spearhead all aspects of store leadership, playing a pivotal role in delivering our signature warm, gourmet cookies to delighted customers. This position is crucial for fostering a high-energy atmosphere that embodies our brand's fun, late-night vibe, directly impacting store revenue, customer loyalty, and team success in the competitive retail-restaurant space. Your day-to-day will involve opening and closing the store efficiently, managing a team of 10-20 associates with hands-on coaching and scheduling to meet peak midnight rushes. Weekly, you'll analyze sales reports, track key metrics like average transaction value and cookie output per hour, and execute promotional events to boost foot traffic. Monthly responsibilities include inventory audits, vendor coordination for fresh dough deliveries, and P&L reviews to hit profitability targets. You'll collaborate closely with district managers on merchandising strategies, train staff on food safety protocols, resolve customer issues swiftly, and lead hiring efforts to build a dynamic crew. Expect to drive daily huddles for motivation, monitor POS systems for accuracy, and implement loss prevention measures while championing our 'Insomniac' culture of joy and efficiency. Ideal candidates bring a high school diploma or equivalent, with a bachelor's degree in business management or hospitality preferred, alongside 3-5 years of progressive retail or restaurant management experience, including proven success in high-volume settings. Familiarity with food service operations, POS systems like Toast or Square, and inventory software is essential. Knowledge of ServSafe certification or equivalent food handling licenses is required, along with experience in fast-casual dining or bakery environments to navigate our unique late-night model effectively. Success demands strong leadership and communication skills to inspire teams during late shifts, paired with analytical prowess for data-driven decisions on staffing and sales forecasts. You'll excel with multitasking in a fast-paced setting, customer service excellence to turn every interaction into a 'cookie moment,' and problem-solving to handle everything from dough shortages to peak-hour rushes. Proficiency in Microsoft Office for reporting and a passion for the dessert industry will set you apart. Insomnia Cookies is a beloved brand revolutionizing late-night treats since 2003, with a mission to spread joy through oversized, gourmet cookies delivered hot until 1 AM. Our Cary location thrives in a vibrant team environment emphasizing fun, inclusivity, and innovation, where midnight shifts build lasting camaraderie amid the aroma of fresh-baked delights. We offer competitive compensation with salary not specified, comprehensive health, dental, and vision insurance, 401(k) matching, and generous PTO starting at 15 days annually. Enjoy employee discounts on cookies, flexible scheduling around late hours, performance bonuses tied to store goals, and perks like tuition reimbursement and team outing events. Advance your career through district manager tracks, leadership training programs, and corporate opportunities within our expanding footprint. Apply now via our careers portal to join the cookie revolution and shape the future of fun retail leadership.