As a Ticket/Gate Agent (Customer Service Agent) at Delta Air Lines' Raleigh-Durham International Airport (RDU), you play a pivotal role in creating positive travel experiences for millions of passengers annually. This position is essential to Delta's reputation for reliability and customer satisfaction, directly contributing to seamless airport operations and the company's position as a global leader in aviation. Your efforts ensure flights depart on time, passengers feel welcomed, and the overall hub functions efficiently, impacting Delta's bottom line and passenger loyalty. In your daily responsibilities, you will check in passengers at ticket counters, verify travel documents including passports and boarding passes, and issue tickets efficiently using Delta's reservation systems. You will manage baggage tagging, weighing, and routing to ensure it reaches the correct flights without delays. At the gate, you will announce boarding procedures, scan boarding passes, perform headcounts, and coordinate with flight crews for timely departures. Weekly, you collaborate with ramp agents, maintenance teams, and supervisors to resolve operational issues like gate changes or delayed flights. Monthly tasks include auditing passenger manifests for compliance and participating in safety drills. You will handle customer inquiries, resolve complaints with empathy, and upsell services like premium seating. Key metrics include on-time performance targets above 90%, minimal baggage mishandling rates, and high Net Promoter Scores from passenger feedback. No direct management duties, but you lead by example during peak hours. Candidates must possess a high school diploma or equivalent, with at least one year of customer-facing experience in retail, hospitality, or transportation preferred. Familiarity with airport operations or airline software like Sabre is advantageous, though training is provided. You need the ability to obtain airport security badges and pass background checks. A valid driver's license and flexibility for shift work, including nights, weekends, and holidays, are required. No specific college degree is necessary, but strong basic computer skills and attention to detail are essential. Industry knowledge of FAA regulations helps, but enthusiasm for aviation is key. Success demands excellent verbal communication for assisting diverse passengers, problem-solving under pressure during delays, and multitasking in fast-paced settings. Technical proficiency with ticketing systems, scanners, and Microsoft Office supports efficient operations. Customer-centric competencies like empathy, cultural sensitivity, and conflict resolution ensure positive interactions. Physical stamina for standing long periods and lifting up to 50 pounds for baggage is vital, alongside a safety-first mindset and teamwork orientation. Delta Air Lines, headquartered in Atlanta, is one of the world's largest airlines, serving over 300 destinations with a commitment to safety, innovation, and unmatched hospitality. Our mission is to connect people to what matters most, guided by values of reliability, respect, and integrity. At RDU, you'll join a dynamic team of 50+ agents in a collaborative environment fostering growth and recognition. Delta's culture emphasizes employee well-being, diversity, and community involvement, making it a top workplace in aviation. Compensation is competitive and not specified in the posting, with opportunities for performance-based bonuses. Delta offers comprehensive benefits including medical, dental, and vision insurance from day one, a 401(k) with generous matching, and profit-sharing. Enjoy paid time off starting at 15 days annually, travel privileges with flight benefits for you and family, and employee assistance programs. Flexible shift schedules and uniform allowances add to the perks. Advance your career with Delta's robust training programs, leadership development paths to supervisory roles, and tuition reimbursement for further education. Gain expertise for promotions into operations management or corporate positions. Apply online via Delta's careers portal, submitting your resume and completing assessments promptly to join our team.