At Toast, the Onboarding Consultant II, Retail role is pivotal in empowering restaurant businesses to thrive with our cutting-edge point-of-sale and management solutions. This position directly impacts customer satisfaction and long-term success by ensuring smooth transitions to our platform, contributing to Toast's mission of revolutionizing the hospitality industry through innovative technology that simplifies operations and boosts profitability for thousands of establishments nationwide. In this dynamic role, you will lead the end-to-end onboarding process for retail and restaurant clients, conducting initial needs assessments to customize implementation plans tailored to their unique workflows. Daily tasks include facilitating virtual and on-site training sessions, configuring systems such as POS hardware, menu integrations, and payment processing setups, while troubleshooting technical issues to minimize downtime. Weekly, you'll collaborate with sales teams, product specialists, and customer success managers to align on client goals, review progress via key metrics like activation rates and time-to-value, and adjust strategies accordingly. Monthly responsibilities encompass analyzing onboarding data to identify trends, delivering detailed reports on client adoption and satisfaction scores, and contributing to process improvements through feedback loops. You may also mentor junior consultants, oversee small project teams for high-volume rollouts, and engage in stakeholder meetings to ensure seamless handoffs to ongoing support teams, all while maintaining a focus on achieving 95% client retention targets post-onboarding. Candidates must hold a bachelor's degree in business administration, hospitality management, or a related field, with at least 4-6 years of experience in client onboarding, implementation consulting, or customer success within the retail or restaurant technology sector. Proficiency in POS systems, CRM software like Salesforce, and SaaS platforms is essential, alongside hands-on experience with hardware installations and API integrations. Strong domain knowledge of restaurant operations, including inventory management, labor scheduling, and compliance with payment standards such as PCI DSS, is required. Relevant certifications like Certified Implementation Specialist or Toast Partner credentials are highly preferred, ensuring you can hit the ground running in a fast-paced environment. Success demands exceptional communication skills to articulate complex technical concepts to non-technical users, coupled with problem-solving prowess and adaptability to diverse client needs. You should exhibit strong project management abilities, using tools like Asana or Jira to track deliverables, while demonstrating empathy and relationship-building to foster trust. Technical acumen in data analytics for performance tracking and a customer-centric mindset are key, alongside the agility to thrive in a collaborative, innovative culture where teamwork drives results. Toast is a leading cloud-based platform transforming the restaurant industry, headquartered in Boston with a global footprint supporting over 100,000 locations. Our mission is to empower hospitality professionals with intuitive tools that streamline operations and unlock growth. The onboarding team operates in a supportive, high-energy environment blending remote flexibility with collaborative hubs, emphasizing work-life balance, continuous learning, and a culture of innovation where diverse perspectives fuel breakthroughs. We offer competitive compensation with salary not specified, complemented by comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, and parental leave. Enjoy generous PTO starting at 20 days, flexible remote work options, wellness stipends, and commuter benefits. Additional perks include performance bonuses, stock options, tuition reimbursement, and access to Toast's employee discount programs at partner restaurants, ensuring holistic support for your professional and personal life. Toast provides robust growth paths, from senior consultant to onboarding manager or product specialist roles, with dedicated professional development programs, mentorship, and leadership training. Advance your career through cross-functional projects and Toast University courses. To apply, visit our careers page and submit your resume today for immediate consideration.