At D.R. Horton, America's largest homebuilder, the Customer Service Assistant plays a pivotal role in delivering outstanding support to homeowners, buyers, and internal teams. This position is essential for maintaining our reputation for quality and customer satisfaction, directly contributing to repeat business and positive referrals in the competitive homebuilding industry. You'll be the friendly voice and problem-solver that keeps our communities thriving. Your day-to-day will involve handling a high volume of customer inquiries via phone, email, and in-person visits, ensuring every interaction is professional and efficient. You'll assist homeowners with warranty claims, maintenance requests, and product information, coordinating with construction and service teams to schedule repairs and follow-ups. Weekly tasks include updating customer records in our CRM system, tracking service metrics like resolution times and satisfaction scores, and preparing reports for management. Monthly, you'll participate in team meetings to review trends, collaborate with sales and operations departments on proactive outreach, and contribute to process improvements. Expect to manage 50-75 interactions daily, prioritize urgent issues, and deliver measurable outcomes such as 95% first-contact resolution rates. Candidates need a high school diploma or equivalent, with at least 1-2 years of customer service experience in a fast-paced environment, preferably in construction, real estate, or retail. Familiarity with homebuilding processes, building materials, and warranty programs is highly valued. Proficiency in Microsoft Office Suite, CRM software like Salesforce, and general office equipment is required. Strong organizational skills and the ability to multitask under pressure are essential, along with a valid driver's license for occasional field visits. Success in this role demands excellent verbal and written communication skills to de-escalate issues and build rapport. You'll exhibit empathy, patience, and a proactive mindset, coupled with keen attention to detail for accurate documentation. Problem-solving abilities and basic technical knowledge of home systems, like plumbing and electrical, will set you apart. Team collaboration is key, as you'll work closely with diverse departments to ensure seamless service delivery. D.R. Horton, founded in 1978, is the nation's leading homebuilder, operating in over 100 markets with a commitment to innovation, quality, and customer-centric values. Our collaborative team environment in High Point, NC, fosters growth and work-life balance, with a culture that celebrates achievements and supports community involvement. Join a company recognized for integrity and excellence in the housing industry. We offer competitive compensation, though salary details are not specified at this time, along with comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, paid time off, and employee home purchase discounts. Additional perks include flexible scheduling, professional development stipends, wellness programs, and performance-based bonuses to reward your contributions. Advance your career through internal promotions to roles like Customer Service Manager or Warranty Specialist, with ongoing training in leadership and industry certifications. Take the next step by applying online and showcasing your customer-focused passion.