At PBS, the Technical Support Specialist I plays a pivotal role in maintaining the technological backbone that supports our nationwide public media services. This position is essential for ensuring uninterrupted operations, enabling content creators, broadcasters, and viewers to access reliable systems that deliver educational and cultural programming to millions. Your expertise will directly contribute to PBS's mission of enriching lives through innovative media solutions, fostering a seamless experience across our digital platforms and broadcast infrastructure. As a Technical Support Specialist I, you will handle a diverse range of daily tasks including responding to user inquiries via phone, email, and ticketing systems, diagnosing hardware and software issues, and providing step-by-step resolutions. Weekly, you'll perform system maintenance, update software patches, and monitor network performance to prevent downtime. Monthly responsibilities include generating support metrics reports, conducting user training sessions on new tools, and collaborating with engineering teams on escalated incidents. You'll partner with content production departments to support broadcast equipment, assist IT administrators in asset inventory management, and contribute to project deliverables like system upgrades, all while tracking key metrics such as resolution time and customer satisfaction scores to drive continuous improvement. Candidates must possess a bachelor's degree in Information Technology, Computer Science, or a related field, along with at least 1-2 years of hands-on experience in technical support roles. Proficiency is required in Windows and macOS operating systems, Active Directory, Microsoft Office Suite, and remote support tools like TeamViewer or Bomgar. Familiarity with networking fundamentals, including TCP/IP, DNS, and VPNs, is essential, as is experience in a media or broadcasting environment. Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are highly preferred to demonstrate technical competency and service management knowledge. Success in this role demands strong technical acumen in troubleshooting complex IT issues, coupled with exceptional customer service skills to communicate solutions clearly to non-technical users. You should exhibit problem-solving prowess, attention to detail, and the ability to multitask in a fast-paced setting. Effective collaboration with cross-functional teams, time management, and adaptability to emerging technologies are crucial competencies, alongside a passion for public media that aligns with PBS's innovative and inclusive culture. PBS, headquartered in Arlington, Virginia, is America's preeminent public media organization, dedicated to providing high-quality programming that educates, inspires, and connects communities. Our collaborative team environment emphasizes creativity, diversity, and work-life balance, with modern facilities equipped for hybrid workflows. What sets PBS apart is our commitment to public service, fostering a culture of trust, innovation, and community impact through trusted storytelling and educational outreach. We offer competitive compensation with salary not specified, commensurate with experience, alongside comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement savings with employer match, and generous paid time off starting at 20 days annually. Additional perks include flexible hybrid work arrangements, professional development stipends, wellness programs, transit subsidies for Arlington commuters, and employee discounts on PBS content and merchandise, ensuring holistic support for your career and well-being. Advance your career at PBS through clear paths to senior support roles, IT engineering positions, and leadership opportunities, supported by ongoing training, mentorship programs, and tuition reimbursement. Embrace professional growth in a dynamic media landscape. To apply, visit our careers page and submit your resume today—join the team shaping the future of public broadcasting.