At Copart, the Customer Service Representative plays a pivotal role in fostering strong client relationships within our dynamic online vehicle auction and remarketing services platform. This position is essential for delivering top-tier support, resolving customer inquiries efficiently, and contributing to the company's reputation as a leader in the salvage and insurance auto auction sector. By ensuring every interaction is positive and productive, you directly impact customer retention, sales performance, and overall operational excellence in a fast-paced environment serving thousands of buyers and sellers globally. In this role, your day-to-day tasks will revolve around managing a high volume of customer interactions via phone, email, and chat systems. You will respond promptly to inquiries about auctions, vehicle listings, bidding processes, and payment details, aiming to resolve 90% of issues on first contact. Weekly, you'll update customer records in our proprietary CRM software, track open tickets, and generate reports on service metrics such as response time and satisfaction scores. Monthly responsibilities include participating in team meetings to review performance KPIs, collaborating with sales and operations teams to escalate complex cases like disputed bids or shipping logistics, and contributing to process improvement initiatives. You may also handle member account setups, provide guidance on platform navigation, process refunds or adjustments, and ensure compliance with company policies during peak auction periods. Expect to multitask across multiple channels while maintaining accuracy in documentation and delivering personalized service to diverse clients including insurers, dealers, and individual buyers. Candidates must possess a high school diploma or equivalent, with at least 1-2 years of prior experience in customer service, preferably within the automotive or e-commerce sectors. Familiarity with auction platforms, vehicle terminology, and basic logistics is highly desirable. Proficiency in Microsoft Office Suite, CRM tools like Salesforce, and multiline phone systems is required, along with strong computer literacy for navigating web-based applications. No specific certifications are mandatory, but a track record of meeting service level agreements (SLAs) and handling high-call volumes will set you apart. Knowledge of the auto salvage industry and experience in a call center environment are advantageous. Success in this position demands excellent verbal and written communication skills to articulate complex information clearly, alongside active listening and empathy to de-escalate frustrated customers. Problem-solving abilities are crucial for troubleshooting issues independently, while time management ensures productivity during busy shifts. You should thrive in a team-oriented setting, collaborating seamlessly with colleagues, and demonstrate adaptability to shifting priorities in a metrics-driven culture. Technical aptitude with customer support software and a customer-centric mindset will enable you to exceed expectations consistently. Copart is a global leader in online vehicle auctions and vehicle remarketing services, with a mission to revolutionize the industry through innovative technology and unparalleled service. Headquartered in Dallas, Texas, we operate over 200 locations worldwide, including our Baltimore facility, and boast a diverse team of dedicated professionals. Our culture emphasizes integrity, innovation, and employee empowerment, offering a collaborative work environment with modern tools and opportunities for cross-departmental interaction in a vibrant, growth-focused atmosphere. We offer competitive compensation, though salary details are not specified at this time, commensurate with experience. Comprehensive benefits include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off starting at 15 days annually, and employee assistance programs. Additional perks feature flexible scheduling options, performance-based bonuses, tuition reimbursement, and access to on-site fitness facilities, fostering a supportive environment that values work-life balance. Copart provides robust growth opportunities, including internal promotions to senior representative or supervisory roles, leadership training programs, and skill-building workshops. Advance your career through mentorship and performance reviews that pave the way for advancement. To apply, visit our careers page and submit your resume today for immediate consideration.