Join Aveanna Healthcare as a Patient Intake Specialist in a fully remote role based in Oklahoma City, OK. This position is pivotal in streamlining the patient onboarding process for our leading home health and pediatric care services. By efficiently handling intake procedures, you directly contribute to providing timely, compassionate care to thousands of families, supporting Aveanna's mission to revolutionize home healthcare and improve patient outcomes across communities. As a Patient Intake Specialist, your day-to-day involves greeting patients and families via phone or online portals, gathering comprehensive demographic and medical histories to initiate care plans. You will verify insurance eligibility daily using systems like Availity or payer portals, ensuring accurate coverage details and prior authorizations to prevent delays. Weekly, coordinate with clinical teams to schedule initial assessments and resolve intake discrepancies, while documenting all interactions in EHR systems such as Epic or Homecare Homebase. Monthly tasks include auditing intake records for compliance with HIPAA and state regulations, generating reports on intake volumes and conversion rates, and collaborating with billing departments to minimize claim denials. Expect to manage high call volumes, triage urgent referrals, and partner with sales teams to convert leads into active patients, all while tracking key metrics like intake completion time under 24 hours and accuracy rates above 98%. To succeed, candidates need a high school diploma or equivalent, with an Associate's degree in healthcare administration or related field preferred. At least 2 years of experience in medical intake, insurance verification, or customer service within healthcare is required, ideally in home health or pediatrics. Proficiency in EHR software, insurance portals, and Microsoft Office is essential, along with strong knowledge of medical terminology, ICD-10 coding, and HIPAA compliance. A certification like Certified Healthcare Access Associate (CHAA) is highly desirable. Essential skills include exceptional communication for interacting with diverse patients and providers, meticulous attention to detail for error-free data entry, and proficiency in multitasking within fast-paced remote environments. You should excel in problem-solving to navigate insurance hurdles, demonstrate empathy in sensitive patient discussions, and leverage technical aptitude with telehealth tools and CRM systems. Organizational competencies ensure smooth workflow management and collaboration across virtual teams. Aveanna Healthcare, a national leader in pediatric and adult home care, employs over 28,000 clinicians and staff with a mission to empower healthier futures through innovative, patient-centered services. Our remote-friendly culture fosters work-life balance, professional growth, and a supportive team environment where your contributions matter. We value diversity, inclusion, and a collaborative spirit that drives excellence in everything we do. We offer competitive compensation with salary not specified, comprehensive health, dental, and vision insurance, 401(k) with company match, and generous PTO starting at 15 days annually. Enjoy remote work flexibility, paid training, employee assistance programs, tuition reimbursement, and performance-based bonuses to reward your impact. Advance your career with clear paths to senior intake roles, care coordinator positions, or management within Aveanna's growing network. Access ongoing training, certifications, and mentorship programs. Apply now via our careers portal to join our team and make a difference.