Join Insomnia Cookies as a Store Operations Manager (GM) in Washington, DC, where you'll spearhead the daily operations of a high-volume cookie retail store. This pivotal role drives customer satisfaction, team excellence, and business growth, directly contributing to the company's expansion in the competitive dessert market. Your leadership will shape the store's success, fostering a vibrant atmosphere that delights late-night cookie enthusiasts and boosts profitability. As Store Operations Manager, you'll manage all facets of store functionality, from opening and closing procedures to peak-hour rushes. Daily tasks include supervising a team of 10-15 associates, scheduling shifts to optimize coverage, and training staff on customer service standards and product knowledge. Weekly, you'll conduct inventory audits, analyze sales reports to identify trends, and implement merchandising strategies to maximize visual appeal and impulse buys. Monthly responsibilities encompass P&L reviews, achieving key metrics like labor cost under 25%, sales growth of 10% YoY, and customer satisfaction scores above 95%. You'll collaborate with district managers on promotional campaigns, regional marketing teams for local events, and supply chain partners to ensure fresh cookie deliveries. Lead hiring processes, performance evaluations, and disciplinary actions to build a high-performing team, while enforcing safety protocols and health compliance during high-traffic periods. Ideal candidates bring a bachelor's degree in business administration, hospitality, or a related field, plus at least 3-5 years of progressive retail or restaurant management experience, ideally in quick-service or specialty food retail. Proficiency in POS systems like Square or Toast, inventory software such as Lightspeed, and Microsoft Office for reporting is essential. Deep knowledge of food safety regulations (ServSafe certification required), labor laws, and high-volume retail operations is critical. Previous P&L accountability in stores generating $1M+ annually, coupled with experience in team leadership and customer-facing roles, sets top performers apart. Success demands strong leadership and communication skills to motivate diverse teams and resolve conflicts swiftly. Technical savvy with data analytics tools for sales forecasting and inventory optimization, paired with customer-centric competencies like upselling techniques and complaint resolution, are vital. Adaptability to late-night shifts, high-energy environments, and a passion for the dessert industry will help you thrive in this dynamic role. Insomnia Cookies, founded in 2003, is a beloved brand delivering warm, gourmet cookies nationwide, with a mission to spread joy through indulgent treats available until 3 AM. Our Washington, DC store thrives in a collaborative, fun-loving culture emphasizing teamwork, creativity, and customer obsession. With a flat hierarchy, you'll enjoy direct input on store innovations amid a supportive network of passionate cookie lovers. We offer competitive compensation (salary not specified), comprehensive health, dental, and vision insurance, 401(k) with company match, and generous PTO starting at 15 days annually. Perks include employee discounts on cookies, flexible scheduling around late hours, performance bonuses up to 20% of base, and opportunities for store transfers. Full-time position with paths to multi-unit management. Advance your career through Insomnia's robust training programs, mentorship from regional directors, and clear promotion tracks to Area Manager or beyond. Apply now via our careers portal to join a growing brand—interviews start immediately for top talent.