Job Overview The Telecommunications Supervisor position at the South Carolina Department of Juvenile Justice (SCDJJ) in Columbia, SC, is a critical leadership role responsible for managing the agency's telecommunications infrastructure. This position ensures seamless voice, data, and video communication systems that support the safe and efficient operations of juvenile justice facilities statewide. Reporting to the IT or facilities management team, the supervisor leads efforts to maintain high availability of telecom services, troubleshoot complex issues, and implement upgrades to meet evolving technological needs in a secure government environment. Key Responsibilities Supervise a team of telecommunications technicians, providing guidance, training, and performance evaluations to ensure optimal team performance. Oversee the installation, configuration, maintenance, and repair of telecommunications equipment, including PBX systems, VoIP networks, fiber optic cabling, radios, and wireless systems. Monitor network performance, diagnose and resolve outages or degradations, and coordinate with external vendors for equipment procurement and service contracts. Develop and implement preventive maintenance schedules, disaster recovery plans, and compliance with state and federal regulations for communications in correctional settings. Manage budget allocations for telecom projects, conduct inventory audits, and prepare detailed reports on system status, incidents, and improvements. Collaborate with facility managers, security personnel, and IT teams to integrate telecom solutions with broader operational needs, such as emergency response systems and inmate monitoring technologies. Required Qualifications A bachelor's degree in telecommunications, information technology, electrical engineering, or a related field is preferred, along with at least five years of progressive experience in telecommunications operations, including two years in a supervisory capacity. Relevant certifications such as BICSI RCDD, CCNA, or CompTIA Network+ are highly desirable. Proven experience in government or public sector environments, particularly in secure facilities, is advantageous. Candidates must possess a valid driver's license and be eligible for state security clearances. Skills Strong leadership and team management abilities to motivate and develop staff in a high-stakes environment. Technical proficiency in telecom protocols, networking (TCP/IP, SIP), cabling standards (CAT6, fiber optics), and diagnostic tools. Excellent problem-solving skills for rapid issue resolution under pressure, with knowledge of cybersecurity best practices for telecom systems. Effective communication skills for stakeholder interactions, report writing, and vendor negotiations. Project management expertise using methodologies like Agile or ITIL for telecom initiatives. Company Info The South Carolina Department of Juvenile Justice is committed to rehabilitating youth through secure, community-based programs and innovative services. As a state agency, SCDJJ operates multiple detention centers, evaluation facilities, and community offices in Columbia and across South Carolina, prioritizing public safety, youth development, and operational excellence. Benefits SCDJJ offers competitive state employee benefits, including comprehensive health, dental, and vision insurance; retirement plans through the South Carolina Retirement System; paid time off, holidays, and sick leave; tuition assistance for professional development; and employee wellness programs. Growth Opportunities Advancement paths include senior IT management roles, specialized telecom director positions, or broader facilities leadership within state government. Ongoing training, certification reimbursements, and exposure to cutting-edge telecom technologies support long-term career progression in public service.