Join Insomnia Cookies as a Store Operations Manager (General Manager) in New York, NY, and take charge of a vibrant retail location renowned for warm, gourmet cookies delivered with a smile. This pivotal role drives the success of our store by managing teams, optimizing operations, and creating memorable customer moments that fuel our rapid growth and cult-like following across the nation. Your leadership will directly impact revenue growth, customer loyalty, and the overall brand experience in one of the most dynamic markets. As Store Operations Manager, your day-to-day involves opening and closing the store with precision, ensuring compliance with health and safety standards while maintaining an inviting atmosphere. You'll lead a team of 10-20 associates, conducting daily briefings, coaching on upselling techniques, and scheduling shifts to match peak hours like late-night rushes. Weekly tasks include inventory audits using our POS system, analyzing sales reports to adjust merchandising, and executing promotional events that boost foot traffic by 20-30%. Monthly, you'll prepare P&L statements, collaborate with district managers on budget forecasts, and implement training programs to reduce turnover by 15%. You'll oversee customer service metrics, aiming for 95% satisfaction scores, resolve escalations swiftly, and partner with marketing for local campaigns. Leadership duties encompass hiring top talent via interviews, performance reviews with goal-setting, and fostering a positive culture through team-building activities. Expect hands-on involvement in baking prep during busy periods and vendor coordination for fresh dough deliveries. Ideal candidates bring a high school diploma or equivalent, with a bachelor's degree in business management or hospitality preferred. Prior experience requires at least 3-5 years in retail or restaurant management, including proven success in high-volume stores with $1M+ annual sales. Familiarity with POS systems like Toast or Square, inventory software, and Google Workspace is essential. Knowledge of NYC health codes, food safety certifications (ServSafe preferred), and labor laws is mandatory. Hands-on experience in quick-service environments, managing perishable inventory, and driving sales growth through data analysis sets you apart. Success demands strong leadership to inspire diverse teams, excellent communication for vendor negotiations and customer interactions, and analytical skills for interpreting KPIs like average transaction value. Organizational prowess ensures seamless operations amid fluctuating demands, while adaptability thrives in our 24/7 late-night model. Passion for hospitality, problem-solving under pressure, and a customer-first mindset are core, complemented by tech-savviness in scheduling apps and digital ordering platforms. Insomnia Cookies, founded in 2003, has exploded into a beloved brand with over 200 locations, specializing in hot cookies delivered until 3 AM. Our mission is to spread joy through irresistible treats and genuine connections. We foster a fun, high-energy culture with flat hierarchies, encouraging innovation and ownership. Teams are tight-knit, supported by comprehensive training and a focus on work-life balance in a collaborative environment. We offer competitive compensation with salary not specified, performance-based bonuses up to 20% of base, and tips sharing. Comprehensive benefits include medical, dental, vision insurance, 401(k) with company match, paid time off starting at 15 days, employee discounts on cookies, and flexible scheduling. Additional perks feature tuition reimbursement, career coaching, and team outings, ensuring you thrive while enjoying our products. Advance your career through district manager roles, regional leadership, or corporate opportunities with mentorship programs and leadership training. Professional development includes online courses and conferences. Apply now via our careers portal, submitting your resume and cover letter for immediate consideration.