Step into the exciting role of Assistant Store Manager at Insomnia Cookies, where you will support the Store Manager in leading a dynamic team to deliver outstanding customer experiences and drive store success. This position is pivotal in upholding our brand's reputation for late-night cookie indulgence, fostering a positive work environment, and contributing to the company's growth in the competitive retail-restaurant industry. Your leadership will directly impact customer satisfaction, team morale, and revenue performance, making you an essential part of our mission to spread joy one cookie at a time. In your daily responsibilities, you will assist in overseeing all store operations, including opening and closing procedures to ensure smooth daily workflows. You will supervise a team of 5-15 cookie enthusiasts, handling scheduling, training new hires on cookie baking techniques, cookie presentation standards, and customer service protocols. Weekly tasks involve conducting inventory checks, managing cookie dough stock levels to prevent shortages during peak late-night rushes, and analyzing sales reports to identify top-performing cookie varieties like Chocolate Chunk or Snickerdoodle. Monthly, you will collaborate with the district manager on performance reviews, implement promotional events such as cookie tasting nights, and ensure compliance with health and safety regulations in food handling. Leading by example, you will jump into baking fresh batches during high-volume periods, resolve customer issues swiftly to maintain our 5-star satisfaction metrics, and mentor staff on upselling techniques to boost average ticket sizes by 20%. Expect to partner with marketing teams for local social media campaigns highlighting store events and with suppliers for timely deliveries. To succeed, candidates need at least 2 years of retail or restaurant management experience, ideally in fast-paced food service environments. A high school diploma is required, with an associate's degree in business or hospitality preferred. Familiarity with POS systems like Square or Toast, inventory management software, and basic food safety certifications such as ServSafe are essential. Proven track record in team leadership within the quick-service restaurant sector, understanding of cookie production processes, and knowledge of local Detroit labor laws will set you apart. No advanced degrees needed, but hands-on experience in high-volume customer-facing roles is non-negotiable. Key skills include strong leadership and team motivation abilities to inspire peak performance during late-night shifts, excellent communication for training staff and engaging customers, and sharp problem-solving to handle rushes or equipment issues. Proficiency in Microsoft Office for reporting, social media savvy for promotions, and multitasking in a fast-paced setting are crucial. A passion for food service, adaptability to irregular hours including evenings and weekends, and a customer-first mindset round out the competencies that thrive at Insomnia Cookies. Insomnia Cookies is a beloved brand specializing in warm, gourmet cookies delivered late into the night, with a mission to create moments of happiness through indulgent treats. Our Detroit location thrives in a vibrant, urban setting, with a close-knit team structure emphasizing fun, collaboration, and innovation in cookie artistry. We foster a unique culture of high energy, cookie-centric camaraderie, and growth-minded professionals who value work-life balance amid exciting midnight rushes. We offer competitive compensation with salary not specified, commensurate with experience, plus performance-based bonuses tied to store sales goals. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, paid time off starting at 10 days annually, employee discounts on cookies, and flexible scheduling perks. Additional incentives feature tuition reimbursement, career development stipends, and team outing events. Advance your career with clear paths to Store Manager or Area Leader roles, backed by ongoing training programs and leadership workshops. Seize this opportunity by applying online with your resume highlighting retail leadership experience. Join us today and bake your future bright at Insomnia Cookies.