Job Overview: Lensa is seeking a skilled Pharmacy Technician to join our remote team based in Norwood, MA. In this insurance-focused role, you will play a vital part in supporting pharmacy benefits management, processing claims, and assisting with medication access for members. This position offers the flexibility of remote work while contributing to efficient healthcare delivery in the insurance sector. Key Responsibilities: Accurately enter and process prescription orders into the pharmacy management system, verifying insurance coverage and eligibility. Communicate with patients, pharmacists, and insurance providers to resolve claims issues, prior authorizations, and refill requests. Maintain precise patient records, update medication profiles, and ensure all documentation complies with HIPAA and state pharmacy regulations. Assist in inventory management by monitoring stock levels, ordering supplies, and handling controlled substances according to DEA guidelines. Provide exceptional customer service via phone, email, or chat, educating patients on proper medication use, side effects, and insurance copays. Collaborate with healthcare teams to support formulary adherence and cost-saving initiatives. Perform quality assurance checks on prescriptions and participate in audits to uphold operational standards. Required Qualifications: High school diploma or equivalent required; completion of an accredited Pharmacy Technician program preferred. Current Pharmacy Technician certification (CPhT) from PTCB or ExCPT is mandatory. At least 1-2 years of experience in a pharmacy or insurance setting, with knowledge of pharmacy benefit management (PBM) processes. Valid Massachusetts pharmacy technician license or eligibility to obtain one. Proficiency in pharmacy software such as QS/1, PioneerRx, or similar systems, along with Microsoft Office Suite. Skills: Strong attention to detail and organizational abilities to handle high-volume prescription processing. Excellent communication skills for interacting with diverse patients and professionals. Ability to multitask in a fast-paced remote environment while maintaining accuracy under pressure. Solid understanding of medical terminology, pharmacology basics, and insurance billing codes (e.g., NDC, HCPCS). Tech-savvy with experience in electronic health records (EHR) and telepharmacy tools. Problem-solving mindset to troubleshoot claims denials and medication discrepancies. Commitment to confidentiality and ethical practices in healthcare. Company Info: Lensa is a dynamic company specializing in insurance solutions, connecting top talent with opportunities in healthcare and beyond. Headquartered in Norwood, MA, we prioritize innovation, employee well-being, and delivering outstanding service to our clients nationwide. Benefits: Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Generous paid time off, including vacation, sick days, and holidays. Remote work setup with home office stipend and ergonomic support. Professional development funds for certifications and training. 401(k) retirement savings with company match. Employee assistance programs and wellness initiatives. Growth Opportunities: Advance your career within Lensa's expanding insurance division, with pathways to senior technician, supervisor, or PBM specialist roles. Access ongoing training in emerging telehealth technologies and regulatory updates. Join a supportive team that values internal promotions and long-term professional growth.