Job Overview The Patient Registration Specialist plays a vital role in the healthcare intake process at Lensa, a leading staffing and recruitment firm specializing in insurance and healthcare sectors. This remote position, based in Des Moines, Iowa, involves managing patient registrations, verifying insurance details, and coordinating with healthcare providers to ensure seamless onboarding. Ideal for detail-oriented professionals passionate about patient care and administrative efficiency, you'll contribute to high-quality service delivery in a dynamic, supportive team environment. Key Responsibilities Greet patients virtually or via phone and collect essential personal and medical information accurately. Verify insurance eligibility, coverage, and benefits using specialized software and databases to prevent billing errors. Enter patient data into electronic health records (EHR) systems with precision, adhering to HIPAA privacy regulations. Schedule appointments, process pre-admissions, and handle cancellations or rescheduling efficiently. Communicate with patients, insurers, and clinical staff to resolve discrepancies and obtain missing documentation. Generate reports on registration metrics and assist with billing inquiries as needed. Maintain up-to-date knowledge of insurance policies and healthcare procedures to support smooth operations. Required Qualifications High school diploma or equivalent required; associate's degree in healthcare administration, medical billing, or related field preferred. Minimum of 1-2 years of experience in patient registration, medical reception, or insurance verification roles. Strong understanding of medical terminology, ICD-10 codes, and insurance carriers such as Medicare, Medicaid, and private plans. Proficiency in EHR systems like Epic, Cerner, or similar platforms. Must pass a background check and demonstrate commitment to patient confidentiality. Skills Exceptional customer service and communication abilities, with a friendly and empathetic demeanor. Keen attention to detail and accuracy in data entry under time constraints. Solid problem-solving skills to navigate complex insurance scenarios. Tech-savvy with expertise in Microsoft Office Suite, including Excel for data management, and remote collaboration tools like Zoom or Microsoft Teams. Ability to multitask in a high-volume setting while maintaining composure and professionalism. Basic knowledge of healthcare compliance standards, including HIPAA and OSHA. Company Info Lensa is an innovative recruitment platform connecting top talent with opportunities in insurance, healthcare, and beyond. Headquartered with a focus on remote-friendly roles, we prioritize work-life balance, diversity, and employee growth. Our Des Moines operations support nationwide healthcare staffing, partnering with leading providers to deliver exceptional services. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance packages. Generous paid time off, including vacation, sick days, and holidays. 401(k) retirement plan with company matching. Remote work setup with home office stipend and ergonomic support. Professional development opportunities, including tuition reimbursement and certifications. Growth Opportunities Advance your career within Lensa's expanding healthcare division, with pathways to senior registration roles, billing supervision, or compliance management. Access ongoing training in advanced EHR systems and insurance regulations. Join a mentorship program pairing you with experienced leaders. Participate in cross-functional projects to build leadership skills and network internally for promotions.