Job Overview: Lensa, a leading insurance solutions provider based in Baltimore, Maryland, is seeking a skilled Claims Adjuster II for a remote position. This mid-level role involves handling complex insurance claims from inception to resolution, ensuring fair and efficient processing while minimizing financial loss for the company. As a Claims Adjuster II, you will play a critical role in maintaining customer satisfaction and upholding regulatory standards in the dynamic insurance industry. Key Responsibilities: Conduct thorough investigations of property, casualty, and liability claims by gathering evidence, interviewing claimants, witnesses, and experts. Evaluate damages using industry-standard tools and software to determine coverage and liability. Negotiate settlements with claimants, attorneys, and third parties to reach fair resolutions within authorized limits. Prepare detailed reports, documentation, and recommendations for claim approvals or denials. Collaborate with underwriters, legal teams, and field adjusters to resolve escalated claims. Monitor subrogation opportunities and fraud indicators, escalating suspicious activities as needed. Maintain accurate records in claims management systems and ensure all actions comply with state regulations and company policies. Provide exceptional customer service through timely communication and empathetic handling of sensitive situations. Required Qualifications: Bachelor's degree in business, finance, insurance, or a related field preferred; high school diploma with equivalent experience considered. Minimum of 3-5 years of claims adjusting experience, with proven success in handling mid-to-high complexity claims. Maryland adjuster's license required (or ability to obtain within 30 days). Strong knowledge of insurance policies, coverage types, and state-specific regulations. Proficiency in claims software such as Guidewire, ClaimCenter, or similar platforms. Skills: Exceptional analytical and problem-solving abilities to assess complex scenarios. Outstanding communication skills, both written and verbal, for negotiations and reporting. High attention to detail and organizational skills to manage high caseloads efficiently. Proficiency in Microsoft Office Suite, with advanced Excel skills for data analysis. Ability to work independently in a remote environment while collaborating virtually with teams. Strong ethical judgment and customer-focused mindset. Familiarity with digital photography, drone technology, and estimation software like Xactimate is highly desirable. Company Info: Lensa is an innovative insurance firm committed to leveraging technology and expertise to deliver superior claims services. Headquartered in Baltimore, MD, we serve clients nationwide with a focus on efficiency, integrity, and employee development. Our remote-first culture fosters work-life balance and professional growth in a supportive environment. Benefits: Competitive salary with performance-based bonuses. Comprehensive health, dental, and vision insurance. 401(k) with company match, generous PTO, and paid holidays. Remote work setup including home office stipend and ergonomic equipment. Professional development programs, certification reimbursements, and tuition assistance. Growth Opportunities: Advance to senior adjuster, claims supervisor, or specialized roles like catastrophe claims handling. Ongoing training in emerging technologies and leadership development. Clear career paths with mentorship and promotion from within. Join Lensa to build a rewarding career in insurance while enjoying the flexibility of remote work.