Job Overview: Lensa is seeking a dedicated Remote Call Center Patient Care Representative to join our dynamic team in Phoenix, Arizona. In this vital role within the insurance sector, you will serve as the primary point of contact for patients, managing inbound calls, addressing inquiries, and delivering compassionate support to enhance patient experiences and operational efficiency. This remote position offers flexibility while contributing to our mission of seamless healthcare insurance services. Key Responsibilities: Answer high-volume inbound calls from patients, providers, and policyholders, triaging inquiries related to insurance claims, coverage details, billing, and appointments. Accurately document all interactions in CRM systems, ensuring compliance with HIPAA and company protocols for data privacy and accuracy. Resolve routine issues such as claim status updates, eligibility verification, and authorization requests, escalating complex cases to specialized teams. Provide clear, empathetic communication to educate patients on benefits, explain policy terms, and guide them through processes to minimize escalations. Collaborate with internal departments like claims processing and underwriting to facilitate resolutions. Maintain productivity metrics, including average handle time, first-call resolution rates, and customer satisfaction scores. Participate in ongoing training to stay updated on insurance products, regulatory changes, and best practices in patient care. Required Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or related field preferred. Minimum of 1-2 years of experience in a call center environment, preferably in healthcare, insurance, or customer service. Proven track record of handling 50+ calls per day with strong attention to detail. Familiarity with insurance terminology, claims processes, and healthcare regulations such as HIPAA is essential. Skills: Exceptional verbal and written communication skills with a patient-focused approach. Proficiency in call center software, CRM tools like Salesforce or Zendesk, and Microsoft Office Suite. Strong problem-solving abilities and active listening to de-escalate challenging situations. Ability to multitask in a fast-paced remote setting while maintaining accuracy and empathy. Reliable high-speed internet, quiet workspace, and comfortable with virtual communication tools like Zoom or Microsoft Teams. Company Info: Lensa is a leading staffing and recruitment firm specializing in healthcare and insurance placements across the U.S. Based in Phoenix, AZ, we connect top talent with innovative companies, fostering career growth in a supportive, tech-driven culture that values work-life balance and employee well-being. Benefits: Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Generous paid time off, including vacation, sick days, and holidays. 401(k) retirement savings with company match. Remote work setup support, including home office stipend. Professional development opportunities and employee assistance programs. Growth Opportunities: Advance your career within Lensa's network to senior representative, team lead, or specialized roles in claims advocacy or training. Access ongoing training programs, certifications in healthcare compliance, and mentorship from industry experts. Join a company committed to internal promotions and long-term career progression in the evolving insurance landscape.