Job Overview Lensa, a leading healthcare staffing and solutions provider, is seeking a dedicated Remote Patient Registration & Scheduler to join our team supporting medical facilities in Augusta, GA. This fully remote position plays a crucial role in the patient intake process, handling registration, appointment scheduling, and insurance coordination to ensure seamless operations and exceptional patient experiences. You'll work from home, leveraging modern telehealth tools to support providers across Georgia, contributing to efficient healthcare delivery in a dynamic, patient-centered environment. Key Responsibilities In this role, you will accurately register new and returning patients by collecting demographic, medical history, and insurance information via phone, email, or online portals. Schedule, reschedule, and confirm appointments using electronic health record (EHR) systems, optimizing provider schedules and minimizing no-shows through proactive reminders. Verify insurance eligibility, obtain authorizations, and process billing details to facilitate smooth claims submission. Handle inbound patient inquiries, provide status updates, and resolve registration issues promptly while maintaining strict confidentiality under HIPAA guidelines. Collaborate with clinical staff to prepare patient charts, flag high-priority cases, and generate daily reports on registration volumes and scheduling efficiency. Adapt to peak periods, such as flu season, by triaging urgent requests and supporting overflow from on-site teams. Required Qualifications High school diploma or equivalent required; associate's degree in healthcare administration, medical assisting, or related field preferred. Minimum of 1-2 years' experience in patient registration, scheduling, or medical office administration. Proficiency with EHR systems like Epic, Cerner, or Athenahealth, along with insurance verification processes for major carriers (e.g., Medicare, Medicaid, Blue Cross). Strong knowledge of medical terminology, HIPAA regulations, and basic coding (ICD-10, CPT). Skills Exceptional customer service and communication skills, with the ability to handle sensitive patient information compassionately and professionally. Detail-oriented with high accuracy in data entry and multitasking in a fast-paced remote setting. Technical proficiency in Microsoft Office Suite, Zoom, and scheduling software; quick learner for new digital tools. Organizational prowess to manage calendars, prioritize tasks, and meet deadlines independently. Problem-solving abilities to navigate insurance hurdles and patient concerns effectively. Company Info Lensa is an innovative staffing firm specializing in healthcare and insurance roles, connecting top talent with opportunities that make a difference. Headquartered with a focus on Georgia's growing medical sector, we prioritize work-life balance, remote flexibility, and professional growth for our employees. Benefits Competitive salary with performance bonuses, comprehensive health insurance (medical, dental, vision), 401(k) matching, and paid time off. Remote work setup includes home office stipend, high-speed internet reimbursement, and wellness programs. Access to ongoing training via Lensa Academy for certifications like Certified Medical Administrative Assistant (CMAA). Growth Opportunities Advance your career with clear paths to Senior Scheduler, Patient Access Supervisor, or Revenue Cycle Management roles. Participate in mentorship programs, cross-training in telehealth operations, and leadership development workshops. Lensa supports long-term growth through tuition reimbursement and internal promotions based on performance.