Job Overview InteLogix, a leader in integrated logistics solutions, is hiring a Customer Service Representative for our state-of-the-art call center in Georgia. In this full-time position, you will be the friendly voice of our company, assisting customers with inquiries, resolving issues, and ensuring every interaction exceeds expectations. Join a dynamic team committed to delivering top-tier service in the fast-paced logistics industry. Key Responsibilities Answer a high volume of inbound customer calls with professionalism and empathy, addressing questions about shipments, orders, billing, and account status. Troubleshoot and resolve customer complaints efficiently, escalating complex issues to appropriate departments while maintaining positive relationships. Accurately document all interactions in our CRM system, updating customer records and tracking resolutions for seamless follow-up. Provide product and service information, process returns or exchanges, and upsell opportunities when appropriate to enhance customer satisfaction. Collaborate with logistics, sales, and support teams to ensure timely order fulfillment and delivery updates. Meet or exceed performance metrics, including average handle time, first-call resolution, and customer satisfaction scores (CSAT). Participate in ongoing training to stay updated on company policies, products, and industry best practices. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of experience in a call center or customer service environment, ideally in logistics, retail, or telecommunications. Excellent communication skills, both verbal and written, with a clear speaking voice suitable for phone interactions. Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word; experience with CRM software like Salesforce or Zendesk is a plus. Ability to work in a fast-paced environment, handling 50-80 calls per day while maintaining composure under pressure. Skills Strong active listening and problem-solving abilities to quickly identify customer needs. Empathy and patience to de-escalate upset callers and build rapport. Multitasking prowess for managing multiple systems and queues simultaneously. Solid typing skills (at least 35 WPM) for real-time note-taking. Adaptability to shifting priorities and a team-oriented mindset for collaborative success. Basic knowledge of logistics terminology and processes is advantageous. Company Info InteLogix is an innovative logistics firm headquartered in Georgia, specializing in supply chain management, warehousing, and transportation services. With a commitment to technology-driven solutions, we serve clients across retail, manufacturing, and e-commerce sectors. Our culture emphasizes employee growth, work-life balance, and community involvement, making us a top employer in the region. Benefits Competitive salary with performance-based incentives and quarterly bonuses. Comprehensive health, dental, and vision insurance plans with low premiums. Generous paid time off, including vacation, sick days, and paid holidays. 401(k) retirement savings plan with company matching contributions. Employee assistance program, tuition reimbursement, and professional development opportunities. Fully equipped call center with ergonomic workstations, on-site cafeteria, and fitness center access. Growth Opportunities InteLogix invests in your career with structured training programs, mentorship, and clear paths to advancement. High performers can progress to roles like Team Lead, Supervisor, or Customer Service Manager within 1-2 years. Regular skill-building workshops and certifications in customer experience management prepare you for leadership positions. Join us to grow your expertise in a supportive environment where your contributions drive real impact.