OceanBreeze Vacay is seeking a dedicated Customer Service Specialist to join our growing team in Texas. This full-time role focuses on providing outstanding support to customers planning and enjoying their vacation experiences. The specialist will serve as the primary point of contact for inquiries, bookings, and post-travel assistance, ensuring every interaction reflects our commitment to excellence and customer satisfaction. Key responsibilities include handling high-volume customer communications via phone, email, and live chat, processing reservations, resolving complaints, and coordinating with internal teams to fulfill special requests. The role requires maintaining accurate records in our CRM system, following up on open cases, and consistently meeting performance metrics related to response time and satisfaction scores. You will also contribute feedback to improve service processes and participate in team training sessions. Required qualifications include a high school diploma or equivalent, at least two years of customer service experience preferably in hospitality or travel, and strong computer proficiency. Candidates must demonstrate excellent verbal and written communication skills, patience under pressure, and the ability to manage multiple tasks simultaneously. Fluency in English is essential, with additional language skills considered a plus. Essential skills include active listening, conflict resolution, time management, attention to detail, and adaptability to new technologies. The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced environment where priorities can shift quickly. OceanBreeze Vacay is a dynamic travel company dedicated to creating unforgettable vacation experiences for families and individuals. We foster a collaborative and supportive workplace culture that values innovation, integrity, and continuous improvement. We offer competitive compensation, comprehensive health benefits, paid time off, and opportunities for professional development. Employees enjoy flexible scheduling options, performance incentives, and access to exclusive travel discounts. Career growth opportunities include advancement into supervisory, training, or specialized support roles within the organization. Join us and help make every vacation extraordinary.