Job Overview: SoTalent, a leading talent solutions provider in Texas, is seeking a dedicated Customer Service Representative to join our full-time team. In this role, you will be the frontline ambassador for our clients, handling inquiries, resolving issues, and fostering long-term relationships to support our mission of connecting top talent with exceptional opportunities. Based in Texas, this position offers a collaborative environment where your communication skills and problem-solving abilities will make a direct impact on customer satisfaction and business growth. Key Responsibilities: You will manage a high volume of customer interactions through multiple channels, including phone, email, live chat, and social media, ensuring timely and accurate responses to inquiries. Responsibilities include troubleshooting product or service issues, processing orders or returns, escalating complex cases to appropriate teams, and maintaining detailed records of customer interactions in our CRM system. Additionally, you will contribute to improving service quality by identifying trends, providing feedback on processes, and participating in training sessions to stay updated on company offerings. Achieving key performance metrics such as response time, resolution rate, and customer satisfaction scores (CSAT) will be central to your success, with opportunities to upsell services and promote customer retention initiatives. Required Qualifications: A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in a customer service role, preferably in a call center or support environment, is essential. Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software such as Zendesk, Salesforce, or similar tools is necessary. Candidates must possess excellent English communication skills, both verbal and written, and be comfortable working in a fast-paced setting. Skills: Strong active listening and empathy skills are crucial for understanding customer needs and de-escalating tense situations. The ideal candidate excels in problem-solving, multitasking, and time management, with a keen attention to detail to ensure accuracy in documentation and follow-ups. Technical aptitude for navigating software systems, adaptability to shifting priorities, and a positive, team-oriented attitude will set you apart. Knowledge of Texas-specific customer service regulations or bilingual abilities (Spanish preferred) are advantageous. Company Info: SoTalent is an innovative staffing and recruiting firm headquartered in Texas, specializing in placing skilled professionals across industries like tech, healthcare, and finance. We pride ourselves on a supportive culture that values employee development, work-life balance, and community involvement. Our Texas-based operations foster a vibrant, inclusive workplace with modern facilities equipped for both in-office collaboration and flexible arrangements. Benefits: We offer a competitive compensation package including health, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay. Additional perks include professional development stipends, employee assistance programs, and performance-based bonuses to reward your contributions. Growth Opportunities: At SoTalent, career advancement is a priority. High performers can progress to senior representative, team lead, or supervisory roles, with access to leadership training, certifications in customer service excellence, and cross-training in recruitment operations. We are committed to your professional journey, providing mentorship and clear paths for promotion within our expanding Texas network.