Job Overview Foundever, a global leader in customer experience solutions, is hiring Remote Licensed Customer Service Representatives to provide top-tier support to clients across various industries. This full-time remote position offers the flexibility to work from anywhere in South Carolina or beyond, allowing you to balance professional growth with personal life while leveraging your licensing to handle specialized customer inquiries. Key Responsibilities As a Remote Licensed Customer Service Representative, you will handle inbound and outbound customer interactions via phone, chat, and email, resolving issues efficiently while adhering to licensing protocols. You will document interactions accurately in our CRM systems, upsell services when appropriate, and escalate complex cases to ensure customer satisfaction. Daily tasks include active listening to customer needs, providing accurate information on products or services, troubleshooting technical problems, and maintaining compliance with industry regulations and company policies. You will also participate in team meetings, training sessions, and quality assurance reviews to continuously improve service delivery. Required Qualifications Candidates must possess a valid high school diploma or equivalent and hold an active license relevant to customer service roles, such as insurance or financial services licensing. Previous experience in customer service, call center operations, or a related field is required, with at least one year preferred. Proficiency in using multiple software applications simultaneously is essential, along with the ability to pass a background check and any necessary licensing verifications. Skills Exceptional communication skills, both verbal and written, are crucial for this role, complemented by strong problem-solving abilities and empathy in high-pressure situations. Technical proficiency with CRM tools, Microsoft Office, and remote collaboration platforms like Zoom or Microsoft Teams is necessary. Time management, attention to detail, and adaptability to shifting priorities will set you apart, along with a customer-centric mindset and basic computer troubleshooting knowledge. Company Info Foundever is a premier provider of customer experience management, serving Fortune 500 companies worldwide with innovative solutions that drive loyalty and growth. With a commitment to employee success, we foster an inclusive culture that values diversity, innovation, and work-life balance. Our remote-first approach empowers associates to thrive from home while contributing to global impact. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, plus 401(k) matching and paid time off. Additional perks include remote work stipends for home office setup, employee assistance programs, tuition reimbursement, and wellness initiatives to support your well-being. Growth Opportunities Foundever invests in your career with ongoing training, certification programs, and clear paths for advancement to supervisory or specialized roles. High performers can access leadership development tracks, mentorship, and global opportunities, ensuring long-term professional fulfillment in a rapidly evolving industry.