Job Overview Apryse, a leader in document processing and PDF technology solutions, is seeking a passionate Customer Success Manager to join our team in Georgia. In this full-time role, you will play a pivotal role in ensuring our customers achieve their goals with our cutting-edge software products, driving adoption, retention, and expansion while delivering exceptional support and strategic guidance. Key Responsibilities You will serve as the primary point of contact for assigned customer accounts, building strong relationships and understanding their unique needs to provide tailored success plans. Conduct regular business reviews, monitor product usage metrics, and proactively identify opportunities for upsell and cross-sell to maximize customer lifetime value. Collaborate closely with sales, product, and support teams to resolve issues swiftly, gather feedback, and influence product roadmap enhancements. Develop and execute onboarding programs, training sessions, and enablement resources to accelerate customer time-to-value. Track and report on key success metrics such as churn rates, Net Promoter Score (NPS), and renewal rates, using data-driven insights to continuously improve customer experiences. Required Qualifications A bachelor's degree in business, marketing, communications, or a related field is required, along with at least 3-5 years of experience in customer success, account management, or SaaS support roles. Proven track record in managing a portfolio of enterprise-level accounts within the software or tech industry. Strong understanding of customer lifecycle management and success frameworks. Experience with CRM tools like Salesforce or HubSpot, and analytics platforms such as Gainsight or Totango. Skills Exceptional communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Analytical mindset with proficiency in data analysis tools like Excel, Google Analytics, or BI software. Problem-solving prowess and a customer-centric approach, coupled with project management capabilities to handle multiple priorities. Technical aptitude, particularly with web technologies, APIs, and document management systems. Adaptability in a fast-paced environment, with a proactive attitude toward learning and innovation. Company Info Apryse (formerly PDFTron) empowers businesses worldwide with intelligent document solutions that streamline workflows, enhance security, and boost productivity. Our cloud-based and on-premise platforms serve industries like legal, finance, healthcare, and government, processing millions of documents daily. Headquartered with a global presence, Apryse fosters a collaborative, innovative culture dedicated to employee growth and customer excellence. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) matching, unlimited PTO, and professional development stipends. Enjoy perks like home office setups, wellness programs, and team-building events in a supportive, inclusive workplace. Growth Opportunities At Apryse, career advancement is a priority. High performers access leadership training, mentorship programs, and opportunities to contribute to global projects. Join us to grow your expertise in customer success while shaping the future of document technology.