Oscar Health is seeking a dedicated Bilingual Customer Service Representative to join our growing remote team. This full-time position offers the flexibility to work from anywhere in Florida while delivering outstanding support to our health insurance members. You will serve as the primary point of contact for customers, helping them navigate their coverage options, resolve inquiries, and ensure a seamless healthcare experience. In this role, you will handle a high volume of inbound calls and messages from members, providing accurate information about plan benefits, claims processes, and provider networks. You will document all customer interactions in our system, escalate complex issues to appropriate teams when needed, and follow up to ensure resolution. Your bilingual abilities in English and Spanish will be essential in serving our diverse member base and ensuring language accessibility for all customers. Success in this position requires strong communication skills, empathy, and the ability to thrive in a fast-paced environment. You will collaborate with internal teams to improve processes and contribute to a positive customer experience. Oscar Health values continuous learning and provides opportunities for professional development. Required qualifications include previous customer service experience, fluency in both English and Spanish, and proficiency with digital communication tools. Candidates should demonstrate patience, problem-solving abilities, and a commitment to delivering high-quality service. A high school diploma or equivalent is required, and experience in the healthcare or insurance industry is preferred. Key skills for this role include active listening, conflict resolution, time management, and familiarity with customer relationship management systems. You should be comfortable multitasking, maintaining composure under pressure, and adapting to evolving policies and procedures. Strong organizational skills and attention to detail are essential for accurate documentation and follow-through. Oscar Health is a mission-driven health insurance company focused on making healthcare simple, smart, and more human. We leverage technology to improve the member experience and believe in putting people first. Our culture emphasizes collaboration, innovation, and inclusivity, creating an environment where employees can grow and make a meaningful impact. We offer competitive compensation, comprehensive health benefits, and flexible work arrangements to support work-life balance. Employees enjoy paid time off, professional development opportunities, and access to wellness programs. Additional perks include remote work support and opportunities for career advancement within the organization. Growth opportunities at Oscar Health include pathways into specialized customer support roles, team leadership positions, and other departments such as operations, product, and member advocacy. We encourage internal mobility and provide resources to help employees expand their skills and advance their careers. Join us in transforming healthcare for the better.