Job Overview Labcorp, a global leader in laboratory testing and diagnostics, is seeking a Customer Service Representative to join our dynamic team in North Carolina. In this full-time role, you will serve as the primary point of contact for clients, patients, and healthcare providers, ensuring seamless communication and support for our wide range of laboratory services. As a key member of our customer service department, you will help uphold Labcorp's commitment to accuracy, efficiency, and patient satisfaction in the healthcare industry. Key Responsibilities You will handle incoming calls, emails, and chats from customers, addressing inquiries about test results, billing, scheduling, and general services with professionalism and empathy. Responsibilities include troubleshooting issues, escalating complex cases to appropriate teams, updating customer records in our CRM system, and providing accurate information on Labcorp's testing portfolio. Additionally, you will collaborate with internal departments such as lab operations and billing to resolve discrepancies, process orders, and follow up on customer feedback to drive continuous improvement. Maintaining compliance with HIPAA regulations and company policies is essential, as is documenting all interactions meticulously for quality assurance purposes. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in a related field preferred. At least 1-2 years of experience in customer service, preferably in healthcare or diagnostics, is necessary. Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software is essential. Strong communication skills, both verbal and written, along with the ability to multitask in a fast-paced environment, are critical. Skills The ideal candidate excels in active listening, problem-solving, and conflict resolution to turn challenging situations into positive outcomes. Technical aptitude for navigating proprietary software systems, data entry accuracy, and familiarity with medical terminology are highly valued. You should demonstrate empathy, patience, and a customer-centric mindset, with excellent organizational skills to manage high call volumes. Knowledge of healthcare regulations like HIPAA and experience with phone systems or ticketing platforms will set you apart. Company Info Labcorp is a trusted name in laboratory services, operating advanced facilities worldwide to support diagnostics, drug development, and personalized medicine. With a workforce of over 70,000 employees, we innovate to improve health outcomes and provide reliable results that inform critical decisions. Our North Carolina location offers a collaborative environment focused on employee growth and excellence in patient care. Benefits Labcorp provides competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and tuition reimbursement. Employees enjoy wellness programs, employee assistance services, and discounts on lab testing. Growth Opportunities We invest in your professional development through ongoing training, certification programs in customer service and healthcare, and clear paths for advancement to supervisory or specialized roles. Join Labcorp to build a rewarding career in a company that values innovation and teamwork.