Taku Health Services, LLC is seeking a dedicated Customer Service Representative II to join our team in Chicago, Illinois. This position plays a vital role in delivering high-quality healthcare support by assisting patients and clients with their questions, concerns, and service needs. The representative will serve as the primary point of contact for customer communications, ensuring that every interaction reflects the organization's commitment to excellence in healthcare services. Key Responsibilities include managing incoming calls, emails, and chat requests from patients and healthcare partners, resolving complaints and service issues promptly and professionally, maintaining accurate records of customer interactions in company databases, coordinating with internal departments to address complex inquiries, and following up with customers to ensure complete satisfaction with resolutions. The representative will also process service requests, verify patient information, provide guidance on healthcare plans and services, and contribute to continuous improvement initiatives by identifying recurring customer concerns. Required Qualifications include a high school diploma or equivalent, with at least two years of customer service experience preferably in healthcare or medical settings. Candidates must demonstrate strong communication abilities, both verbal and written, along with proficiency in using customer relationship management systems and standard office software applications. Essential Skills for this role encompass active listening, problem-solving capabilities, patience when handling difficult situations, attention to detail, and the ability to work effectively in a team environment. Familiarity with medical terminology and healthcare operations is considered an advantage for this position. Taku Health Services, LLC is a healthcare organization committed to providing quality care and support services to the Chicago community. The company values its employees and offers a collaborative work environment focused on professional development and patient satisfaction. Benefits include competitive compensation packages, comprehensive health insurance coverage, paid time off, retirement savings options, and opportunities for ongoing training and certification programs. Growth Opportunities are available through internal advancement pathways, specialized training in healthcare customer service, and potential progression to senior representative or supervisory roles within the organization.