Job Overview ProValue Insurance, a trusted provider of comprehensive insurance solutions in Hutchinson, Kansas, is seeking a Customer Service Representative to join our customer-focused team. In this vital role, you will serve as the primary point of contact for policyholders, ensuring their needs are met with professionalism, empathy, and efficiency. Whether handling inquiries about coverage, assisting with claims, or providing policy updates, you will contribute to our mission of delivering peace of mind to clients across the region. Key Responsibilities You will respond promptly to customer inquiries via phone, email, and online chat, providing accurate information on insurance products, policies, and services. Process new applications, renewals, and changes to existing policies while maintaining detailed records in our CRM system. Assist with claims processing by gathering necessary documentation, coordinating with adjusters, and updating customers on status. Resolve complaints and escalate complex issues to supervisors, always prioritizing customer satisfaction. Educate clients on coverage options, billing, and preventive measures to enhance their insurance experience. Collaborate with sales and underwriting teams to support overall business goals. Participate in training sessions to stay updated on industry regulations and company procedures. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in insurance, financial services, or a call center environment. Strong knowledge of insurance products and terminology is a plus. Proficiency in Microsoft Office Suite and experience with CRM software such as Salesforce or similar systems. Valid driver's license and ability to pass a background check. Skills Excellent verbal and written communication skills with a friendly, professional demeanor. Active listening and problem-solving abilities to handle diverse customer needs. High level of empathy and patience in high-pressure situations. Strong organizational skills and attention to detail for accurate data entry and record-keeping. Ability to multitask in a fast-paced environment while maintaining accuracy. Basic computer literacy and quick adaptability to new software tools. Team-oriented mindset with a commitment to company values. Company Info ProValue Insurance has been serving the Hutchinson, KS community and surrounding areas for over 20 years, offering auto, home, life, and commercial insurance tailored to individual needs. We pride ourselves on a supportive, inclusive workplace culture that values employee growth and work-life balance. Our office in Hutchinson provides a collaborative atmosphere with modern facilities and convenient access to local amenities. Benefits We offer competitive compensation with performance-based incentives. Comprehensive benefits package includes medical, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay. Additional perks include professional development stipends, employee assistance programs, and wellness initiatives to support your health and financial well-being. Growth Opportunities At ProValue Insurance, career advancement is a priority. High performers can progress to senior representative, team lead, or supervisory roles. We provide ongoing training, certifications in insurance licensing, and mentorship programs. Join us to build a rewarding career in the insurance industry with opportunities for long-term success and leadership.