Job Overview Verus Aerospace, a leader in innovative aerospace solutions, is seeking a dedicated Customer Service Representative to join our dynamic team in Wichita, Kansas. In this vital role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency while contributing to the company's commitment to excellence in the aerospace sector. Key Responsibilities You will manage a high volume of customer inquiries via phone, email, and online portals, delivering prompt and accurate responses to questions about products, services, and orders. Resolving complaints and issues effectively, you will escalate complex matters to appropriate teams while maintaining detailed records of all interactions in our CRM system. Building strong relationships with clients through proactive follow-ups and personalized service, you will also assist with order processing, returns, and providing product recommendations tailored to aerospace industry needs. Collaborating with sales, engineering, and logistics teams, you will contribute to process improvements that enhance customer experience and operational efficiency. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, ideally within manufacturing or aerospace, is essential. Proficiency in Microsoft Office Suite and CRM software such as Salesforce or Zendesk is necessary, along with strong typing skills (minimum 40 WPM). Skills Exceptional verbal and written communication skills are crucial, paired with active listening and empathy to understand customer needs. Problem-solving abilities and the capacity to multitask in a fast-paced environment will set you apart. Technical aptitude for learning aerospace-specific terminology and products, along with a customer-centric mindset, is highly valued. Time management and organizational skills ensure you meet SLAs and deadlines consistently. Company Info Verus Aerospace, headquartered in Wichita, Kansas—the global hub of aviation—is renowned for cutting-edge aircraft components and systems that power the future of flight. Our collaborative culture fosters innovation, teamwork, and employee growth in a state-of-the-art facility equipped with the latest technology. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, plus a robust 401(k) with company match. Enjoy paid time off, holiday pay, employee assistance programs, and wellness initiatives designed to support your work-life balance. Growth Opportunities At Verus Aerospace, your career trajectory is limitless. Advance to senior representative, team lead, or customer success manager roles through our structured training programs, mentorship, and performance-based promotions. We invest in certifications like Six Sigma and aerospace customer service specialties to fuel your professional development.