Mohawk Industries is seeking a dedicated Customer Service Representative to join our team in Carrollton, Texas. In this role, you will serve as the primary point of contact for customers, providing outstanding service while managing a variety of inquiries related to products, orders, and account information. Your ability to listen carefully, communicate clearly, and resolve concerns promptly will directly contribute to customer satisfaction and retention. As a Customer Service Representative, you will be responsible for answering incoming calls and emails, processing orders, tracking shipments, and addressing billing questions. You will maintain accurate records of customer interactions, escalate complex issues when necessary, and collaborate with internal departments to ensure timely resolutions. Strong attention to detail and the ability to manage multiple tasks simultaneously are essential for success in this position. Candidates must possess a high school diploma or equivalent, along with previous customer service experience in a call center or retail environment. Proficiency in Microsoft Office applications and customer relationship management systems is required. Excellent verbal and written communication skills, along with a patient and professional demeanor, are critical. The ability to work flexible shifts, including weekends if needed, is also preferred. Key skills for this role include active listening, problem-solving, time management, conflict resolution, and adaptability. Familiarity with flooring or building materials is a plus but not required. Mohawk Industries offers competitive compensation, comprehensive health benefits, retirement savings plans, and opportunities for professional development. Employees enjoy a supportive work environment with clear pathways for career advancement within one of the largest flooring manufacturers in the world. This position provides growth opportunities through ongoing training programs, leadership development initiatives, and the potential to move into supervisory or specialized roles. Join a company committed to innovation, sustainability, and delivering exceptional value to customers and employees alike.