Drybar Shops is looking for a dedicated Sales Associate and Customer Service Representative to join our team in Chicago, Illinois. This role combines outstanding customer service with strong sales skills to ensure every guest receives an exceptional experience. You will serve as the first point of contact for customers, helping them navigate our services while promoting our brand values and products. In this position, you will greet and assist customers, answer inquiries about services and products, and process transactions efficiently. You will actively listen to customer needs, provide personalized recommendations, and handle inquiries through phone, email, and in-person interactions. Maintaining a clean and organized workspace, managing appointment scheduling, and following up with clients to ensure satisfaction are also essential parts of the role. You will work closely with the team to meet daily sales targets and contribute to a positive, energetic store environment. Candidates should have previous experience in customer service or retail sales, with excellent communication and interpersonal skills. The ability to work in a fast-paced environment, manage multiple tasks simultaneously, and maintain a professional demeanor is required. Basic computer proficiency and familiarity with point-of-sale systems are preferred. A high school diploma or equivalent is necessary, and availability to work flexible hours including weekends and evenings is essential. Key skills for success include active listening, problem-solving, time management, and a genuine passion for delivering outstanding service. You should be comfortable engaging with diverse customers and adapting your approach to meet individual needs. Sales experience is a plus, as meeting monthly targets and upselling products will be part of your responsibilities. Drybar Shops is a dynamic and growing company dedicated to providing high-quality beauty services in a welcoming atmosphere. We value teamwork, creativity, and continuous improvement. Our team members enjoy a supportive work environment with opportunities to develop professionally. We offer competitive hourly compensation, performance-based incentives, employee discounts on services and products, and opportunities for advancement within the organization. As we continue to expand, there are clear paths for career growth into leadership roles such as shift supervisor or store manager. Employees also benefit from ongoing training programs designed to enhance both technical and soft skills, making this an ideal position for those looking to build a long-term career in customer service and sales.