Join R1 RCM as a Part Time Patient Customer Service Representative in Elk Grove Village, Illinois. In this role, you will serve as a vital point of contact for patients, delivering outstanding service while supporting the organization's mission of improving revenue cycle management in healthcare settings. Key Responsibilities include answering incoming patient calls and emails in a timely and professional manner, addressing inquiries regarding billing statements, insurance coverage, and payment options, and resolving concerns related to medical billing and account balances. You will also verify patient demographic and insurance information, update records in the system as needed, and collaborate with internal departments to ensure accurate and efficient resolution of patient accounts. Additional duties involve educating patients about financial responsibilities, payment plans, and available assistance programs, while maintaining compliance with HIPAA regulations and company policies at all times. Required Qualifications for this position include a high school diploma or equivalent, with previous customer service experience preferred. Candidates should possess strong verbal and written communication skills and demonstrate the ability to handle sensitive information with confidentiality and professionalism. Familiarity with medical terminology and healthcare billing processes is a plus. Essential Skills for success in this role include active listening, problem-solving, time management, attention to detail, and proficiency in using customer relationship management systems and Microsoft Office applications. Candidates must be adaptable and able to work in a fast-paced environment while maintaining a patient-centered approach. Company Info: R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and enhance the financial performance of healthcare providers across the United States. With a commitment to innovation and excellence, R1 RCM supports hospitals and health systems in delivering high-quality care through streamlined revenue cycle processes. Benefits offered to eligible employees may include flexible scheduling, opportunities for skill development, and a supportive work environment focused on teamwork and professional growth. Growth Opportunities include advancement into full-time roles, specialized training in healthcare revenue cycle management, and potential career progression within customer service leadership or operational support functions. This part-time position offers a valuable opportunity to contribute to meaningful work while developing expertise in the evolving healthcare industry.