H&S Energy Group is currently hiring a Customer Service Representative to provide outstanding support to our valued customers from our North Fair Oaks, California location. This full-time opportunity is ideal for individuals who are passionate about helping others and thrive in a collaborative team environment. As a key member of our customer service team, you will play a vital role in maintaining our reputation for excellence and ensuring every customer interaction is positive and professional. The Customer Service Representative will handle a high volume of inbound inquiries through phone, email, and chat channels. You will assist customers with product information, account management, billing questions, and service requests while maintaining accurate records of all interactions in our customer relationship management system. The role requires you to troubleshoot basic issues, escalate complex matters appropriately, and follow up to confirm customer satisfaction. You will also process orders, manage returns, and collaborate with internal departments to resolve customer concerns efficiently. To succeed in this position, candidates must have a high school diploma or equivalent and at least one year of customer-facing experience. Strong verbal and written communication skills are essential, along with the ability to remain calm and professional under pressure. Proficiency in Microsoft Office applications and comfort with learning new software systems is required. Candidates should demonstrate excellent problem-solving abilities, attention to detail, and a genuine desire to help customers. Availability to work flexible hours, including weekends and holidays, is necessary. H&S Energy Group is a leading provider of energy solutions committed to delivering reliable service and innovative products to communities across California. We foster a supportive workplace culture that values teamwork, integrity, and continuous improvement. Our employees enjoy competitive compensation, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) retirement plan with company matching, and paid time off. We also offer ongoing training programs and clear pathways for career advancement within the organization. This position provides excellent growth opportunities for motivated individuals looking to build a long-term career in customer service and energy services. Employees who demonstrate strong performance may advance to senior representative roles, team lead positions, or specialized departments such as sales or operations. We are committed to developing our team members through mentorship, skills workshops, and leadership training initiatives designed to help you reach your professional goals.