Job Overview Recology, a leader in sustainable waste management and recycling services, is seeking a dedicated Customer Service Specialist 1 to join our team in Washington state. In this entry-level position, you will be the first point of contact for customers, providing prompt and professional assistance to enhance their experience with our environmentally responsible services. This full-time role offers the opportunity to contribute to a greener future while growing within a company committed to innovation and community impact. Key Responsibilities As a Customer Service Specialist 1, you will manage a high volume of incoming calls, emails, and online inquiries related to billing, service schedules, recycling guidelines, and account management. You will resolve customer complaints efficiently, escalate complex issues to appropriate teams, and maintain accurate records in our CRM system. Additionally, you will promote Recology's services, educate customers on sustainable practices, and collaborate with operations staff to ensure seamless service delivery. Daily tasks include data entry, report generation, and participating in team meetings to improve service quality. Required Qualifications Candidates must have a high school diploma or equivalent, with at least one year of customer service experience preferred. Proficiency in Microsoft Office Suite and basic computer skills are essential. A valid Washington driver's license may be required for occasional field support. The ability to work in a fast-paced environment and pass a background check is mandatory. Skills Strong verbal and written communication skills are crucial, along with active listening and problem-solving abilities. You should demonstrate empathy, patience, and a customer-centric mindset. Technical skills in call center software, multitasking, and attention to detail will set you apart. Knowledge of environmental services or waste management is a plus, but training will be provided. Company Info Recology is a family-owned company with over 100 years of experience, operating across the West Coast and dedicated to zero-waste initiatives. We serve residential, commercial, and industrial clients, emphasizing recycling, composting, and landfill diversion. Our Washington operations support local communities in achieving sustainability goals through reliable services. Benefits Recology offers competitive compensation, comprehensive health insurance including medical, dental, and vision plans, a robust 401(k) with company match, and paid time off. Employees enjoy tuition reimbursement, employee assistance programs, and discounts on services. We prioritize work-life balance with flexible scheduling options. Growth Opportunities Start your career with Recology and advance through structured training programs, leadership development paths, and internal promotions. Many of our specialists progress to supervisory roles, account management, or specialized environmental positions. We foster a culture of continuous learning and recognize top performers with rewards and career advancement opportunities.